The Villages of Orleans Health and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High staff turnover (75%)
- High RN turnover (80%)
Bottom 25% in NY · Critically understaffed (RN) · Very high staff turnover · $71,112 in fines
What this means for your family
This facility has received multiple serious reports regarding cleanliness and staff responsiveness. We strongly advise families to conduct an unannounced visit to observe the environment firsthand and speak directly with current residents about their daily care experience.
Google Reviews
Google Reviews
14 reviews on Google“The Villages of Orleans Health and Rehab Center faces severe criticism regarding staff negligence, poor hygiene, and inadequate patient care. While a small minority of reviews praise the management and staff, the majority of reports describe a facility with filthy conditions, rude personnel, and dangerous delays in responding to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Helpful staff (noted in select positive reviews)
- Good staff-to-resident ratio (per isolated positive report)
Concerns
- Negligent staff and slow response times to call bells (mentioned by 3 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 2 reviewers)
- Rude and dismissive staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what specific protocols are currently in place to ensure daily cleanliness and hygiene standards are consistently met?
- 2How does your leadership team monitor staff response times to call bells, and what steps are taken to ensure residents receive timely assistance?
- 3Could you walk me through your current process for medication management and how you ensure accuracy and timely delivery for residents?
- 4With your current staffing levels, how do you ensure that staff members have the capacity to provide attentive and compassionate care to every resident?
- 5What strategies are in place to foster positive, proactive communication between the nursing staff and family members regarding a resident's daily health status?
- 6Can you describe the daily activity schedule and how you encourage residents to participate in social engagement to improve their overall quality of life?
Personalized based on this facility's data
Key Review Excerpts
“Staff are negligent. Patient waited over an hour just to get off the toilet.. staff is rude, the home does not have proper diets so many of the patients are constipated.”
“Filthy floor that your sneakers stick to because of dried up urine! Feels like over 100° in there, blinds in the rooms all twisted and broken!”
“Very rude staff members and treats their residents like crap.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to findings around medication management, safety hazards, and abuse reporting failures. The most recurring issues involve fire safety violations, resident safety hazards, and problems with abuse/neglect reporting procedures. While all documented violations show correction dates, the persistence of similar safety and reporting issues across multiple surveys suggests ongoing operational challenges that families should carefully evaluate.
Nov 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 31, 2025Routine20
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 31, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 12, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Oct 18, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 10, 2023Complaint2
Administration Deficiencies
Have a Compliance and Ethics Program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Federal Penalties
Fine
Jan 12, 2024
$71,112
Ownership & Operations
Who Operates This Facility
The Villages of Orleans Health and Rehab Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.