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Nursing HomeMedicaid

The Village of Ackley

Strong Medicare quality ratings; families often praise attentive nursing staff. Still worth an in-person visit.

502 Butler Street, Ackley, IA 5060138 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 14 Google reviews

5
4
3
2
1
The Village of Ackley Nursing Home in Ackley, IA — Street View
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What this means for your family

While the nursing staff is frequently praised for their attentiveness, you should be aware of reports regarding slow response times for call lights due to staffing constraints. When touring, we recommend asking specifically about current staffing ratios and observing the atmosphere in the resident rooms to ensure it meets your expectations for a comfortable environment.

Google Reviews

Google Reviews

14 reviews on Google
The Village of Ackley receives highly polarized feedback, with some families praising the attentive staff while others express significant concerns regarding staffing levels and facility atmosphere. While the physical building is described as nice, reviewers have noted issues with slow response times for call lights and a gloomy, depressing environment in certain wings.

Quality Themes

Tap a score for details
Food5.0Staff7.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Attentive nursing staff
  • Nice private rooms
  • Welcoming atmosphere for some families

Concerns

  • Insufficient staffing leading to long wait times for assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.02015(3)5.02018(8)3.72019(3)4.32026(3)

Distribution · 17 analyzed

5
12
4
1
3
1
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that your staffing rating is strong, what specific steps are you taking to ensure that call lights are answered promptly to minimize wait times for residents?
  • 2With the recent focus on improving health inspection outcomes, could you walk me through the specific quality improvement initiatives currently underway at The Village of Ackley?
  • 3I noticed the facility has a cozy, intimate feel with 38 residents; how does this smaller size influence the way your team manages daily activities and social engagement?
  • 4Could you explain your protocol for medical emergencies and how you coordinate with local hospitals when a resident requires a higher level of care?
  • 5Many families have praised the private rooms here; how do you support residents in personalizing their space to ensure they feel truly at home?
  • 6How do you balance the need for regulatory compliance with maintaining the welcoming atmosphere that many visitors have noted in their feedback?

Personalized based on this facility's data


Key Review Excerpts

There are far too few nurses and aides, so when the resident puts on the light it could very well take 20 minutes or longer to have someone come to her room.

Long-term resident's family · 2019☆☆☆☆

Everything about this place is wonderful! Very attentive staff, walk you through all the details and take great care our family member.

Family member · 2026★★★★★

The nursing staff is very good. The facility itself is not. Residents are placed in small, dark rooms. The atmosphere is gloomy and depressing.

Family member · 2026★★★☆☆
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.12hrs
OK
Registered nurses for medical care
Total Nursing
3.88hrs
95%
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility72.7%
Worse than Avg
Here
72.7%
US
95.5%
IA
95.3%
Hardin
98.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
19.5%
IA
20.7%
Hardin
27.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
19.4%
IA
25.9%
Hardin
18.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.6%
Mixed vs Avgs
Here
5.6%
US
12.1%
IA
4.1%
Hardin
13.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IA
93.9%
Hardin
96.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.4%
Better than Avg
Here
15.4%
US
15.5%
IA
19.4%
Hardin
18.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
IA
84.1%
Hardin
88.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.6%
Worse than Avg
Here
3.6%
US
1.6%
IA
2.0%
Hardin
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
2penalties
Near state avg (6.2)
15 complaint-triggered
$99,979 in fines

The Village of Ackley has a concerning pattern of repeated deficiencies, with families filing multiple complaints that triggered inspections for serious issues including abuse protection failures and accident hazards. The facility struggles most with safety supervision, resident rights communication, and fire safety systems, with some problems like emergency lighting and door safety recurring across multiple surveys despite corrections. While all identified issues show correction dates, the high volume of 70 deficiencies across just 7 surveys and ongoing complaint-driven investigations suggest persistent operational challenges that warrant careful consideration.

Mar 12, 2026Routine
6
0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Nov 20, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 27, 2025Routine
9
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0200Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0851Potential for harm · IsolatedCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Feb 27, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jul 11, 2024Complaint
6
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 9, 2024Routine
31
0757Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0009Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0023Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0033Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish methods for sharing information.

0034Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide a means of sharing information on occupancy/needs.

0035Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0801Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0836Potential for harm · IsolatedCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Federal Penalties

Fine

Jul 11, 2024

$24,668

Fine

Apr 9, 2024

$22,481

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
17deficiencies
Mar 30, 2026Inspection
Clean

Fed violations: 0, State violations: 0

Mar 12, 2026Inspection
Clean

Fed violations: 2, State violations: 0

Dec 8, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Nov 25, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Nov 20, 2025Complaint
Clean

Fed violations: 2, State violations: 1

Mar 31, 2025Inspection
Clean

Fed violations: 0, State violations: 0

Feb 27, 2025Inspection
Clean

Fed violations: 4, State violations: 0

Aug 26, 2024Complaint
Clean

Fed violations: 0, State violations: 0

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Village of Ackley

Organization Type

nonprofit

Chain Affiliation

Chain Name

Western Home Communities

Chain Size

6 facilities nationwide

Ownership & Management

Key personnel

Zion Bancorporation5% or Greater Mortgage InterestEnslin, JohnOfficer / DirectorJanssen, ArdelleOfficer / DirectorLindaman, JaneOfficer / DirectorNeuberger, BrianneOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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