The Village of Ackley
Strong Medicare quality ratings; families often praise attentive nursing staff. Still worth an in-person visit.
based on 14 Google reviews

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What this means for your family
While the nursing staff is frequently praised for their attentiveness, you should be aware of reports regarding slow response times for call lights due to staffing constraints. When touring, we recommend asking specifically about current staffing ratios and observing the atmosphere in the resident rooms to ensure it meets your expectations for a comfortable environment.
Google Reviews
Google Reviews
14 reviews on Google“The Village of Ackley receives highly polarized feedback, with some families praising the attentive staff while others express significant concerns regarding staffing levels and facility atmosphere. While the physical building is described as nice, reviewers have noted issues with slow response times for call lights and a gloomy, depressing environment in certain wings.”
Quality Themes
Tap a score for detailsStrengths
- Attentive nursing staff
- Nice private rooms
- Welcoming atmosphere for some families
Concerns
- Insufficient staffing leading to long wait times for assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that your staffing rating is strong, what specific steps are you taking to ensure that call lights are answered promptly to minimize wait times for residents?
- 2With the recent focus on improving health inspection outcomes, could you walk me through the specific quality improvement initiatives currently underway at The Village of Ackley?
- 3I noticed the facility has a cozy, intimate feel with 38 residents; how does this smaller size influence the way your team manages daily activities and social engagement?
- 4Could you explain your protocol for medical emergencies and how you coordinate with local hospitals when a resident requires a higher level of care?
- 5Many families have praised the private rooms here; how do you support residents in personalizing their space to ensure they feel truly at home?
- 6How do you balance the need for regulatory compliance with maintaining the welcoming atmosphere that many visitors have noted in their feedback?
Personalized based on this facility's data
Key Review Excerpts
“There are far too few nurses and aides, so when the resident puts on the light it could very well take 20 minutes or longer to have someone come to her room.”
“Everything about this place is wonderful! Very attentive staff, walk you through all the details and take great care our family member.”
“The nursing staff is very good. The facility itself is not. Residents are placed in small, dark rooms. The atmosphere is gloomy and depressing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
3
measures
3
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Village of Ackley has a concerning pattern of repeated deficiencies, with families filing multiple complaints that triggered inspections for serious issues including abuse protection failures and accident hazards. The facility struggles most with safety supervision, resident rights communication, and fire safety systems, with some problems like emergency lighting and door safety recurring across multiple surveys despite corrections. While all identified issues show correction dates, the high volume of 70 deficiencies across just 7 surveys and ongoing complaint-driven investigations suggest persistent operational challenges that warrant careful consideration.
Mar 12, 2026Routine6
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 27, 2025Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Feb 27, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jul 11, 2024Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 9, 2024Routine31
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Federal Penalties
Fine
Jul 11, 2024
$24,668
Fine
Apr 9, 2024
$22,481
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Mar 30, 2026InspectionClean
Fed violations: 0, State violations: 0
Mar 12, 2026InspectionClean
Fed violations: 2, State violations: 0
Dec 8, 2025ComplaintClean
Fed violations: 0, State violations: 0
Nov 25, 2025ComplaintClean
Fed violations: 0, State violations: 0
Nov 20, 2025ComplaintClean
Fed violations: 2, State violations: 1
Mar 31, 2025InspectionClean
Fed violations: 0, State violations: 0
Feb 27, 2025InspectionClean
Fed violations: 4, State violations: 0
Aug 26, 2024ComplaintClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
The Village of Ackley
nonprofit
Chain Affiliation
Western Home Communities
6 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit thevillageofackley.org
Medicare data downloads
Original nursing home datasets
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