The Village at Germantown
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in TN · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
The Village at Germantown is highly regarded for its independent living social environment and skilled rehab therapy teams. However, families should be aware of significant reports regarding communication gaps and inconsistent nursing care in assisted and skilled nursing units. We recommend scheduling a tour specifically in the unit your loved one will occupy and asking for a clear plan on how the facility handles after-hours communication and staff turnover.
Google Reviews
Google Reviews
51 reviews on Google“The Village at Germantown receives polarized feedback, with many residents and families in independent living praising the community atmosphere, activities, and staff. However, significant concerns exist regarding the quality of care in the assisted living and skilled nursing units, specifically regarding nursing turnover, communication delays, and inconsistent hygiene standards.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social events
- High-quality physical and speech therapy
- Welcoming independent living environment
- Professional and responsive social work staff
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inconsistent nursing care and hygiene standards in assisted/skilled units (mentioned by 5 reviewers)
- High staff turnover and reliance on temporary agency personnel (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high staffing rating, how do you ensure that the care remains consistent when utilizing temporary or agency personnel?
- 2I understand that communication is vital for our family; what is the best way to reach nursing staff directly to get updates on a loved one's daily status?
- 3Since the therapy team is highly regarded here, how is their progress integrated into the daily nursing care plan?
- 4I noticed some feedback regarding hygiene standards; could you walk me through your daily routine for room maintenance and personal care assistance?
- 5What specific protocols are in place to ensure medication management is accurate and timely for residents?
- 6The social events seem to be a real highlight here—could you share a few examples of activities that encourage residents to connect with one another?
Personalized based on this facility's data
Key Review Excerpts
“The activities are amazing!! They always include family if desired! The social work care is top notch as well and provides specific updates! We’ve also been very pleased with his recent speech therapy!”
“My mom was at The Villages Skilled Nursing after a fall. I could not have picked a better place for her to recover. The staff was so kind, interactive, compassionate and HAPPY!”
“The only problem I had was I was put into an unclean room and the shower curtain was filthy and was told they couldn’t replace it because they were out. But after speaking to the morning nurse about it and she looked at it, they apparently found one and it was replaced the next day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
8
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Village at Germantown shows a mixed pattern with 23 deficiencies across three surveys, but all issues were corrected by the facility. The most recurring problems involve medication management, food safety and preparation, and building safety systems like fire alarms and emergency exits. While deficiencies have persisted across multiple years in areas like food service and safety systems, the facility has consistently addressed each identified issue with documented correction dates.
Sep 11, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 22, 2022Routine6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Aug 14, 2019Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Federal Penalties
Fine
Sep 11, 2025
$11,196
Ownership & Operations
Who Operates This Facility
The Village at Germantown
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit village-germantown.com
Medicare data downloads
Original nursing home datasets
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