The Villa at the Bay
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 107 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (18 vs median 8.0)
- High staff turnover (71%)
- High RN turnover (59%)
Bottom 25% in MI · Below recommended RN staffing · Very high staff turnover · Worst in VILLA HEALTHCARE chain · $241,488 in fines
What this means for your family
While many families appreciate the active social calendar and friendly staff, there are recurring, serious reports of understaffing and poor communication during critical medical transitions. We strongly advise you to ask for a detailed plan on how they manage communication with families during health changes and to verify their staffing ratios for the specific wing your loved one would occupy.
Google Reviews
Google Reviews
107 reviews on Google“The Villa at the Bay receives highly polarized feedback, with many families praising the friendly, attentive staff and engaging activities, while others report serious concerns regarding medical neglect, poor communication, and staffing shortages. While some visitors find the facility clean and welcoming, several reviewers have documented distressing experiences involving rapid health deterioration and administrative failures during transitions to hospice or discharge. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and engaging nursing and support staff
- Active and varied daily event calendar
- Clean and well-maintained facility environment
- Dedicated physical therapy team
Concerns
- Understaffing leading to slow response times and unmet needs (mentioned by 6 reviewers)
- Poor communication and lack of coordination during medical transitions (mentioned by 4 reviewers)
- Reports of rapid health deterioration or malnutrition (mentioned by 3 reviewers)
- Inconsistent cleanliness and outdated room conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active event calendar; could you walk me through how you encourage residents to participate in these daily activities?
- 2Given that you have a dedicated physical therapy team, how do you coordinate their sessions with the nursing staff to ensure residents are getting consistent care?
- 3When a resident has a change in their health status or requires a medical transition, what is your specific process for keeping family members informed and involved?
- 4I see that you are quite active in responding to feedback online; how do you use that input from families to improve your daily operations and care standards?
- 5With a facility of 110 residents, what steps are you taking to ensure that staff are available to respond promptly when a resident needs assistance?
- 6Could you explain your current approach to monitoring nutrition and hydration, especially for residents who may need extra support during mealtimes?
Personalized based on this facility's data
Key Review Excerpts
“The staff is fantastic! They are under staffed, just like everywhere else, but they are pleasant and happy as they tend to their residents.”
“The staff is very helpful to my Grandmother as well as us when we are visiting if we need assistance. The facility is also clean and they strive to keep the residents busy with a calendar full of daily events.”
“I get the impression there is a management problem at this facility. Most employees seemed to be miserable and didn't care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 17 complaint-triggered deficiencies where families filed reports about issues including abuse protection, nursing care quality, and medication errors. Problems persist across multiple areas including wound care, nursing staffing, dietary services, and fire safety, with pressure ulcer care appearing problematic in three separate surveys. While the facility reports correcting all identified deficiencies, the recurring nature of core care issues suggests ongoing operational challenges families should investigate thoroughly.
Apr 28, 2026Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
May 22, 2025Routine24
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Provide enough power supply for lighting all entrances and exits; equipment for fire detection and alarm systems, and extinguishers.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have correct number of accessible exits for each story.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 20, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 17, 2024Routine12
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
May 22, 2025
$110,448
Payment Denial
May 22, 2025
29-day denial
Fine
Feb 20, 2025
$131,040
Payment Denial
Feb 20, 2025
18-day denial
Payment Denial
Jul 17, 2024
26-day denial
Ownership & Operations
Who Operates This Facility
The Villa at the Bay
for profit
Chain Affiliation
Villa Healthcare
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 14 of 18 (Worst)
Ownership & Management
Owners
Omnia Opco Holdings LLC
Owner · Organization
Berger, Menachem
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Benjamin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kroll, Gabriel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Nagel, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit villaatthebayhc.com
Medicare data downloads
Original nursing home datasets
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