The Valley Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (13 vs median 9.0)
Below average in MT · Meets national RN staffing standard · $33,262 in fines
What this means for your family
Recent feedback indicates significant challenges with call-button response times and facility cleanliness. If you are considering this facility, we strongly recommend visiting during off-hours to observe staffing levels and asking management directly about their current plan to address recent complaints regarding hygiene and staff responsiveness.
Google Reviews
Google Reviews
15 reviews on Google“The Valley Health and Rehab presents a concerning environment for families, with recent reviews highlighting significant issues regarding staffing levels, cleanliness, and responsiveness. While some long-term families acknowledge past efforts by staff to provide compassionate care, recent reports describe long wait times for basic needs and a lack of professional conduct toward residents.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated long-term staff members
- Effective post-surgery rehab outcomes
- Respectful end-of-life care
Concerns
- Excessive wait times for call button response (mentioned by 2 reviewers)
- Understaffing leading to neglect of non-essential care (mentioned by 2 reviewers)
- Lack of compassion or professional communication from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about your long-term staff members; how do you ensure that same level of dedicated care is maintained during shift changes?
- 2With the focus on post-surgery rehab outcomes, what does the physical therapy schedule look like for a new resident?
- 3How does the team prioritize responding to call buttons during busy periods to ensure no resident is left waiting?
- 4Could you tell me more about the specific programming and engagement activities available for residents in your memory care unit?
- 5What is your protocol for managing medical emergencies or sudden changes in health during the overnight hours?
- 6How do you ensure consistent and clear communication between the nursing staff and family members regarding daily care updates?
Personalized based on this facility's data
Key Review Excerpts
“The wait times for help to toilet or anything else can be long. The one for my mom, today, was nearly an hour and 20 minutes (30-40 minutes alone just to have someone come see what she needed after pressing her call button).”
“A couple amazing caretakers, others lack complete compassion, and speak of the elders as if they are not present.”
“Mom stayed there and got bed bugs, Never ever had she had those before,. She even saw them on the floor when she stayed there. They don't clean,. Filthy, Disgusting place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 11 complaints against this facility, triggering federal investigations that found serious issues with neglect protection, nursing staffing levels, and daily care assistance. The facility shows recurring problems across multiple areas including nutrition and meal service, fire safety systems, and resident rights protections. While most deficiencies have correction dates, some recent nutrition violations remain uncorrected, and the pattern of complaint-driven investigations suggests ongoing care quality concerns.
Apr 23, 2026Complaint5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 28, 2026Routine14
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Ensure that smoke control systems are tested and documented in accordance with established engineering principles.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Jan 28, 2026Complaint2
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 18, 2025Complaint6
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 27, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 5, 2024Routine6
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Miscellaneous Deficiencies
Ensure that smoke control systems are tested and documented in accordance with established engineering principles.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Federal Penalties
Fine
Aug 27, 2025
$9,110
Payment Denial
Aug 27, 2025
2-day denial
Fine
Dec 5, 2024
$19,534
Ownership & Operations
Who Operates This Facility
The Valley Health and Rehab
nonprofit
Chain Affiliation
The Goodman Group
10 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 10
Ownership & Management
Owners
The Goodman Family Operating Foundation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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