The Terrace at Crystal LLC
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 34 Google reviews

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What this means for your family
While some families report improvements under recent management, the facility has a consistent pattern of severe neglect, including dangerously slow response times and poor medication management. We strongly advise families to visit unannounced during off-hours and weekends to verify if call lights are answered promptly before choosing this facility.
Google Reviews
Google Reviews
34 reviews on Google“The Terrace at Crystal LLC faces severe and recurring criticism regarding patient neglect, slow response times to call lights, and poor facility cleanliness. While a small subset of reviewers praises individual staff members or recent management changes, the overwhelming majority of detailed feedback highlights dangerous lapses in medication management, inadequate nutrition, and a lack of basic care for residents.”
Quality Themes
Tap a score for detailsStrengths
- Select friendly and patient nursing staff
- Recent management efforts to improve care
- Effective rehab therapy services
Concerns
- Extremely slow or non-existent response to call lights and bells (mentioned by 6 reviewers)
- Facility is dirty, unkempt, and smells of urine (mentioned by 5 reviewers)
- Inconsistent or dangerous medication management (mentioned by 4 reviewers)
- Nutritional needs and dietary restrictions not followed (mentioned by 3 reviewers)
- High staff turnover and reliance on temporary help (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the patience and friendliness of your nursing staff; how do you ensure that level of care remains consistent across all shifts?
- 2With the recent management changes aimed at improving care, what specific steps are being taken to ensure the facility stays clean and well-maintained?
- 3How does the team manage call lights and bells to ensure that residents receive timely assistance when they need it?
- 4Could you walk me through your process for managing medications and ensuring all dietary restrictions are strictly followed for each resident?
- 5What kind of daily activities or social events are planned to keep residents engaged and active within the community?
- 6In the event of a medical emergency or a change in a resident's condition after hours, what is the protocol for communication with the family?
Personalized based on this facility's data
Key Review Excerpts
“You can buzz and ring the bell for help for more than an hour and No one responds can't believe this place is allowed to care for any human being and the place is dirty and unkept.... nasty place”
“It was impossible to find a nurse. They got residents up, feed them and then disappear. He fell so many times and they never made sure he ate.”
“The 1st night i was there i waited 10 hours for my meds and pain meds, 10 hours i waited, that was after a 3 hour ambulance ride from st cloud.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Terrace at Crystal has significant ongoing care quality concerns with 179 deficiencies spanning multiple years, half triggered by family complaints. Recurring problems include accident prevention and safety hazards, nursing staff adequacy, medication management, and food quality issues. Recent surveys show these core safety and care problems persist despite corrections, indicating systemic challenges in maintaining consistent standards.
Mar 19, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 5, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 30, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jan 21, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 8, 2025Routine24
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies
Provide training in compliance and ethics.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 8, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Payment Denial
Dec 8, 2025
41-day denial
Payment Denial
Aug 30, 2024
31-day denial
Fine
Aug 6, 2024
$16,349
Payment Denial
Mar 27, 2024
25-day denial
Fine
Mar 27, 2024
$17,813
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,545
Fine
Dec 11, 2023
$11,645
Fine
Nov 6, 2023
$8,469
Fine
Jul 17, 2023
$95,471
Payment Denial
Jul 17, 2023
59-day denial
Ownership & Operations
Who Operates This Facility
The Terrace at Crystal LLC
for profit
Ownership & Management
Owners
Katz, George
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit theterracecrystal.com
Medicare data downloads
Original nursing home datasets
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