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Nursing HomeMedicaid Investigative

The Terrace at Crystal LLC

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

3245 Vera Cruz Avenue North, Bassett Creek · Crystal, MN 5542285 bedsLicensed & Active
Google rating
2.9/5

based on 34 Google reviews

5
4
3
2
1
The Terrace at Crystal LLC Nursing Home in Crystal, MN — Street View
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What this means for your family

While some families report improvements under recent management, the facility has a consistent pattern of severe neglect, including dangerously slow response times and poor medication management. We strongly advise families to visit unannounced during off-hours and weekends to verify if call lights are answered promptly before choosing this facility.

Google Reviews

Google Reviews

34 reviews on Google
The Terrace at Crystal LLC faces severe and recurring criticism regarding patient neglect, slow response times to call lights, and poor facility cleanliness. While a small subset of reviewers praises individual staff members or recent management changes, the overwhelming majority of detailed feedback highlights dangerous lapses in medication management, inadequate nutrition, and a lack of basic care for residents.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean1.0Activities1.0Meds1.0MemoryN/AComms4.0ValueN/A

Strengths

  • Select friendly and patient nursing staff
  • Recent management efforts to improve care
  • Effective rehab therapy services

Concerns

  • Extremely slow or non-existent response to call lights and bells (mentioned by 6 reviewers)
  • Facility is dirty, unkempt, and smells of urine (mentioned by 5 reviewers)
  • Inconsistent or dangerous medication management (mentioned by 4 reviewers)
  • Nutritional needs and dietary restrictions not followed (mentioned by 3 reviewers)
  • High staff turnover and reliance on temporary help (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.72021(3)3.82022(9)2.42023(9)1.02024(2)3.42025(11)1.02026(1)

Distribution · 35 analyzed

5
11
4
7
3
1
2
2
1
14

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the patience and friendliness of your nursing staff; how do you ensure that level of care remains consistent across all shifts?
  • 2With the recent management changes aimed at improving care, what specific steps are being taken to ensure the facility stays clean and well-maintained?
  • 3How does the team manage call lights and bells to ensure that residents receive timely assistance when they need it?
  • 4Could you walk me through your process for managing medications and ensuring all dietary restrictions are strictly followed for each resident?
  • 5What kind of daily activities or social events are planned to keep residents engaged and active within the community?
  • 6In the event of a medical emergency or a change in a resident's condition after hours, what is the protocol for communication with the family?

Personalized based on this facility's data


Key Review Excerpts

You can buzz and ring the bell for help for more than an hour and No one responds can't believe this place is allowed to care for any human being and the place is dirty and unkept.... nasty place

Family member · 2025☆☆☆☆

It was impossible to find a nurse. They got residents up, feed them and then disappear. He fell so many times and they never made sure he ate.

Family member · 2024☆☆☆☆

The 1st night i was there i waited 10 hours for my meds and pain meds, 10 hours i waited, that was after a 3 hour ambulance ride from st cloud.

Former resident · 2023☆☆☆☆
Source: 34 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
4.43hrs
OK
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Better Than Avg

4

measures

Worse Than Avg

8

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.6%
Worse than Avg
Here
34.6%
US
15.3%
MN
21.4%
Hennepin
17.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
14.4%
MN
18.6%
Hennepin
15.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
19.5%
MN
12.5%
Hennepin
13.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
19.4%
MN
24.5%
Hennepin
20.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility12.9%
Worse than Avg
Here
12.9%
US
4.9%
MN
5.3%
Hennepin
5.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.8%
Mixed vs Avgs
Here
8.8%
US
12.1%
MN
4.3%
Hennepin
5.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
79.7%
MN
82.7%
Hennepin
81.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.8%
Worse than Avg
Here
70.8%
US
81.8%
MN
88.3%
Hennepin
86.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.8%
Worse than Avg
Here
3.8%
US
1.6%
MN
1.8%
Hennepin
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

34deficiencies
12penalties
97 complaint-triggered
$174,044 in fines

The Terrace at Crystal has significant ongoing care quality concerns with 179 deficiencies spanning multiple years, half triggered by family complaints. Recurring problems include accident prevention and safety hazards, nursing staff adequacy, medication management, and food quality issues. Recent surveys show these core safety and care problems persist despite corrections, indicating systemic challenges in maintaining consistent standards.

Mar 19, 2026Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Mar 5, 2026Complaint
2
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 30, 2026Complaint
1
0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Jan 21, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 8, 2025Routine
24
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0576Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0919Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0941Potential for harm · WidespreadCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0942Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0946Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0949Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Dec 8, 2025Complaint
5
0550Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Federal Penalties

Payment Denial

Dec 8, 2025

41-day denial

Payment Denial

Aug 30, 2024

31-day denial

Fine

Aug 6, 2024

$16,349

Payment Denial

Mar 27, 2024

25-day denial

Fine

Mar 27, 2024

$17,813

Fine

Jan 22, 2024

$14,814

Fine

Jan 8, 2024

$4,938

Fine

Jan 2, 2024

$4,545

Fine

Dec 11, 2023

$11,645

Fine

Nov 6, 2023

$8,469

Fine

Jul 17, 2023

$95,471

Payment Denial

Jul 17, 2023

59-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Terrace at Crystal LLC

Organization Type

for profit

Ownership & Management

Owners

Katz, George

Owner

100%

Key personnel

Merchant, ZenaeW-2 Managing EmployeeKatz, GeorgeOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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