The Suites at Jordan River
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 189 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 5.0)
- High staff turnover (71%)
- High RN turnover (71%)
Below average in TN · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · $27,169 in fines
What this means for your family
The Suites at Jordan River is an excellent choice for families prioritizing a clean, modern environment and strong rehabilitation services. When touring, we recommend asking specifically about the ratio of permanent staff to agency staff to ensure your loved one receives consistent, familiar care.
Google Reviews
Google Reviews
189 reviews on Google“The Suites at Jordan River is widely praised for its modern, hotel-like aesthetic and high standards of cleanliness. Families frequently commend the professional and attentive nursing staff, particularly noting the effectiveness of the rehabilitation department in helping residents recover. While the vast majority of reviews are glowing, a few families have raised concerns regarding inconsistent care due to reliance on agency staffing and occasional communication lapses.”
Quality Themes
Tap a score for detailsStrengths
- Modern, exceptionally clean facility
- Attentive and professional nursing staff
- Effective rehabilitation and therapy services
- Welcoming and helpful front desk reception
Concerns
- High reliance on agency/temporary staff leading to inconsistent care (mentioned by 3 reviewers)
- Occasional issues with food quality or dietary preferences (mentioned by 2 reviewers)
- Difficulty reaching staff via phone or receiving timely responses to complaints (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 168 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's size of 60 residents, how do you ensure continuity of care and familiarity for residents when utilizing agency or temporary nursing staff?
- 2I noticed your team is very active in responding to online feedback; what is the best way for families to communicate concerns or questions directly so we can ensure a timely response?
- 3With the recent focus on health and staffing standards, what specific steps is the leadership team taking to improve your current CMS quality ratings?
- 4The facility is beautiful and very well-maintained; how do you incorporate resident preferences into your meal planning to ensure the dining experience matches the quality of the environment?
- 5Could you walk me through the daily activity schedule and how you encourage residents to participate in social life here?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly is the family typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The facility is new and clean. The staff is professional and they pay a lot of attention to him. He is very happy with his care.”
“I’ve been impressed by the professionalism of the staff as I’ve observed the respect and patience they have shown as they interact with various residents in the common areas. They are very attentive to my mother’s physical needs.”
“The care is awesome the place is very clean and the food is superior to any of the other three [local facilities].”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility had 11 deficiencies in its most recent survey, with families filing complaints about resident assessment practices and abuse reporting procedures. The main problem areas were resident assessment and care planning, emergency preparedness, and infection control. All deficiencies have been corrected by the provider, suggesting the facility has addressed the identified issues.
Mar 27, 2025Routine8
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 27, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure a qualified health professional conducts resident assessments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Aug 14, 2023
$4,235
Fine
Aug 7, 2023
$3,882
Fine
Jul 17, 2023
$9,527
Fine
Jun 26, 2023
$2,470
Fine
Jun 20, 2023
$2,117
Fine
Jun 12, 2023
$1,764
Fine
May 23, 2023
$3,174
Ownership & Operations
Who Operates This Facility
The Suites at Jordan River
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
189 reviews from families & visitors
Official Website
Visit thefarmsatbaileystation.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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