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Nursing HomeMedicaid

The Springs of Waldron

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

1369 West 6th Street, Waldron, AR 72958105 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 38 Google reviews

5
4
3
2
1
The Springs of Waldron Nursing Home in Waldron, AR — Street View
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What this means for your family

The Springs of Waldron has a strong reputation for rehabilitation and hospice care, with many families praising the dedication of the nursing staff. However, given recent reports of high staff turnover, facility maintenance issues, and administrative concerns, we recommend conducting a thorough tour and asking specifically about current staffing ratios and maintenance protocols.

Google Reviews

Google Reviews

38 reviews on Google
The Springs of Waldron receives frequent praise for its dedicated nursing and therapy staff, with many families highlighting the compassionate care provided during rehabilitation and hospice stays. However, recent reviews raise serious concerns regarding facility management, including allegations of inadequate staffing, maintenance issues like black mold, and concerns regarding privacy and administrative oversight.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean6.0Activities8.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy programs
  • Clean and welcoming environment
  • Strong support during hospice care

Concerns

  • Inadequate staffing levels (mentioned by 2 reviewers)
  • Facility maintenance and cleanliness issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(11)'21(2)'23(4)'26(5)

Distribution · 42 analyzed

5
25
4
7
3
7
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the facility currently holding a 3-star health inspection rating, what specific improvements or quality assurance protocols are currently being prioritized to enhance the care environment?
  • 2I noticed some feedback regarding facility maintenance; could you show us how you manage routine upkeep and cleanliness in the resident living areas?
  • 3Given that some families have noted concerns regarding staffing levels, could you explain how you ensure consistent, attentive care for all 105 residents throughout the day and night?
  • 4Your therapy programs receive great praise; how do you integrate physical and occupational therapy into a resident's daily routine to help them maintain their independence?
  • 5We appreciate the strong reputation you have for hospice support; how does your team coordinate with families during those sensitive times to ensure comfort and dignity?
  • 6What variety of social activities or events do you have planned for this month to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

My mother came here from UAMS after a major stroke. When she arrived she smelt like feces due to poor care from the hospital. Within thirty minutes she received a shower, clean clothes, and all three of her therapist had talked to her and the family.

Rehab patient's family · 2019★★★★★

My Mom's last 3 1/2 years were spent here and she received excellent care, was happy, enjoyed the activities, usually liked the food, and was treated with respect.

Long-term resident's family · 2024★★★★★

The nurses were my savior. They went above and beyond for us. I will be forever grateful for their gentle and caring nurses.

Hospice family member · 2024★★★★★
Source: 38 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
70%
Registered nurses for medical care
Total Nursing
3.40hrs
83%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.5%
Worse than Avg
Here
24.5%
US
15.5%
AR
11.1%
Scott
17.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AR
1.4%
Scott
7.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.3%
AR
11.0%
Scott
18.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
14.4%
AR
10.1%
Scott
16.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.2%
Mixed vs Avgs
Here
15.2%
US
19.4%
AR
14.0%
Scott
22.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
19.5%
AR
21.7%
Scott
25.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.6%
Worse than Avg
Here
74.6%
US
81.8%
AR
82.0%
Scott
77.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.8%
Mixed vs Avgs
Here
76.8%
US
79.8%
AR
77.7%
Scott
75.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
AR
1.3%
Scott
2.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (4.3)
12 complaint-triggered
Clean record — no deficiencies

Families have filed multiple complaints triggering 14 deficiencies at this facility, with recurring issues in infection control, nutrition and dietary services, and quality of care. Problems span from basic care like bladder/bowel management and nutrition to safety concerns and resident rights violations. While all deficiencies show correction dates, the pattern of repeated complaints and similar issues across multiple surveys suggests ongoing care quality challenges that warrant careful consideration.

Dec 11, 2024Complaint
4
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Aug 1, 2024Routine
4
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 1, 2024Complaint
3
0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0836Potential for harm · IsolatedCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0841Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

Aug 25, 2023Complaint
3
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Aug 25, 2023Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0574Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Aug 11, 2023Complaint
1
0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Springs of Waldron

Organization Type

for profit

Chain Affiliation

Chain Name

The Springs Arkansas

Chain Size

26 facilities nationwide

Chain avg rating: 3.5/5 · Rank 18 of 26

Ownership & Management

Key personnel

Red River Management LLCManagerBowen, MonicaManagerHerzberg, ChaimManagerRichey, JasonManagerRed River Management LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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