The Springs of Waldron
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 38 Google reviews

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What this means for your family
The Springs of Waldron has a strong reputation for rehabilitation and hospice care, with many families praising the dedication of the nursing staff. However, given recent reports of high staff turnover, facility maintenance issues, and administrative concerns, we recommend conducting a thorough tour and asking specifically about current staffing ratios and maintenance protocols.
Google Reviews
Google Reviews
38 reviews on Google“The Springs of Waldron receives frequent praise for its dedicated nursing and therapy staff, with many families highlighting the compassionate care provided during rehabilitation and hospice stays. However, recent reviews raise serious concerns regarding facility management, including allegations of inadequate staffing, maintenance issues like black mold, and concerns regarding privacy and administrative oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy programs
- Clean and welcoming environment
- Strong support during hospice care
Concerns
- Inadequate staffing levels (mentioned by 2 reviewers)
- Facility maintenance and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility currently holding a 3-star health inspection rating, what specific improvements or quality assurance protocols are currently being prioritized to enhance the care environment?
- 2I noticed some feedback regarding facility maintenance; could you show us how you manage routine upkeep and cleanliness in the resident living areas?
- 3Given that some families have noted concerns regarding staffing levels, could you explain how you ensure consistent, attentive care for all 105 residents throughout the day and night?
- 4Your therapy programs receive great praise; how do you integrate physical and occupational therapy into a resident's daily routine to help them maintain their independence?
- 5We appreciate the strong reputation you have for hospice support; how does your team coordinate with families during those sensitive times to ensure comfort and dignity?
- 6What variety of social activities or events do you have planned for this month to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My mother came here from UAMS after a major stroke. When she arrived she smelt like feces due to poor care from the hospital. Within thirty minutes she received a shower, clean clothes, and all three of her therapist had talked to her and the family.”
“My Mom's last 3 1/2 years were spent here and she received excellent care, was happy, enjoyed the activities, usually liked the food, and was treated with respect.”
“The nurses were my savior. They went above and beyond for us. I will be forever grateful for their gentle and caring nurses.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 14 deficiencies at this facility, with recurring issues in infection control, nutrition and dietary services, and quality of care. Problems span from basic care like bladder/bowel management and nutrition to safety concerns and resident rights violations. While all deficiencies show correction dates, the pattern of repeated complaints and similar issues across multiple surveys suggests ongoing care quality challenges that warrant careful consideration.
Dec 11, 2024Complaint4
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 1, 2024Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 1, 2024Complaint3
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Aug 25, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 25, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 11, 2023Complaint1
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Ownership & Operations
Who Operates This Facility
The Springs of Waldron
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 18 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit waldronltc.com
Medicare data downloads
Original nursing home datasets
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