The Springs of Hillcrest
Strong Medicare quality ratings; families often praise clean, odor-free environment. Still worth an in-person visit.
based on 32 Google reviews
Watch The Springs of Hillcrest
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The facility is frequently praised for its clean environment and friendly staff, making it a visually appealing option. However, given the recent, serious allegations of neglect, we strongly recommend conducting unannounced visits at different times of the day to observe the actual quality of care firsthand.
Google Reviews
Google Reviews
32 reviews on Google“The Springs of Hillcrest receives consistent praise for its cleanliness, particularly the lack of odors and the presence of therapeutic elements like birds in the facility. While many families report friendly and attentive interactions with the nursing staff, recent reviews have introduced serious concerns regarding the quality of care and potential neglect. Families should carefully weigh the positive reports of a clean environment against the recent, severe allegations of staff negligence.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free environment
- Friendly and helpful nursing staff
- Therapeutic environment features (e.g., birds)
- Professional administrative communication
Concerns
- Allegations of neglect and poor quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and odor-free the facility is; what specific cleaning protocols do you have in place to maintain that environment?
- 2Since we value the friendly atmosphere here, could you tell us more about how the nursing staff interacts with residents during their daily rounds?
- 3With the CMS staffing rating being a 3/5, what steps is the facility taking to ensure there are always enough caregivers available for every resident's needs?
- 4How does the administration handle communication with families if there is ever a change in a resident's care plan or a medical concern arises?
- 5In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?
- 6We love the idea of a therapeutic environment; could you tell us more about the activities available and how features like the birds or outdoor spaces are integrated into daily life?
Personalized based on this facility's data
Key Review Excerpts
“The halls were very clean no bad smells. I went to visit my sister her room was clean and so was she. All in all everything was good thank y’all for that.”
“My mother was at Hillcrest for about three years and now my dad is there. We have personally known members of the administrative and nursing staff. They have always had a good intent and they have done a job better than I could do.”
“If you love your family member don't put them here unless you want them to die. This facility is a disgrace and other than a few wonderful cna they will ignore and mistreat your family member.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Springs of Hillcrest has a concerning pattern of recurring deficiencies across fire safety, accident prevention, and medication management, with families filing at least one complaint about safety hazards. The facility has been cited 32 times across 4 surveys, with fire safety violations appearing repeatedly in multiple inspections and accident prevention issues cited three times including once from a family complaint. While all deficiencies show correction dates, the recurring nature of safety problems suggests ongoing challenges with maintaining consistent standards.
Aug 14, 2025Routine5
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 23, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jul 7, 2023Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Federal Penalties
Fine
Jul 7, 2023
$9,537
Payment Denial
Jul 7, 2023
7-day denial
Ownership & Operations
Who Operates This Facility
The Springs of Hillcrest
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 10 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit thespringshillcrest.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives