The Springs Jonesboro
Strong Medicare quality ratings; families often praise clean and modern facility environment. Still worth an in-person visit.
based on 84 Google reviews
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What this means for your family
While some families report positive experiences with the facility's cleanliness and individual staff members, there is a consistent pattern of serious concerns regarding hygiene, call light response times, and medication management. We strongly advise you to conduct unannounced visits during weekends or evening shifts to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
84 reviews on Google“The Springs Jonesboro receives highly polarized feedback, with some families praising the facility as clean and friendly, while others report severe neglect and unprofessionalism. Common criticisms include significant delays in responding to call lights, poor hygiene standards such as infrequent bathing, and inconsistent medication administration. Families considering this facility should be aware of the stark contrast between positive experiences and reports of systemic care failures.”
Quality Themes
Tap a score for detailsStrengths
- Clean and modern facility environment
- Friendly and compassionate individual staff members
- Effective rehabilitation services for some patients
- Helpful administrative support for insurance and logistics
Concerns
- Significant delays in responding to call lights (mentioned by 6 reviewers)
- Poor hygiene and infrequent bathing of residents (mentioned by 7 reviewers)
- Inconsistent or untimely medication administration (mentioned by 4 reviewers)
- Poor food quality and cold meals (mentioned by 6 reviewers)
- Staff communication and professionalism issues (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility having 136 residents, what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 2Could you walk me through the daily routine for hygiene and bathing to ensure residents are consistently supported in their personal care needs?
- 3How does your nursing team manage the medication administration process to ensure that doses are delivered accurately and on schedule?
- 4We noticed some feedback regarding the dining experience; what steps are you taking to improve the quality and temperature of the meals served to residents?
- 5How do you facilitate communication between the nursing staff and family members to ensure we are kept informed about our loved one's health and daily well-being?
- 6Given the focus on rehabilitation here, how are the therapy services integrated into the residents' daily lives to support their overall recovery and comfort?
Personalized based on this facility's data
Key Review Excerpts
“I walk in and find mother half out of the bed reaching for her call Button and yelling for help! Still no bath since Tuesday, same shirt all week long!”
“The facility is new, clean, and modern, but what really sets Jonesboro Health and Rehabilitation apart is the staff. Of course they certainly have a high level of professionalism, but what makes the staff special is their compassion for each resident.”
“My brother has been there for over a year. The nursing staff and aides are very friendly and helpful. I have eaten meals with him in the cafeteria several times and even the administrator was in there working to get all patients and guest served.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Springs Jonesboro shows concerning patterns with families filing multiple complaints about safety hazards and daily care assistance, leading to 5 complaint-triggered deficiencies. The facility has recurring issues with food safety and dietary services (appearing in 3 separate surveys) and resident safety measures. While all deficiencies show correction dates, the repeated problems with basic safety and nutrition oversight suggest ongoing operational challenges that families should discuss during visits.
Jan 14, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 13, 2025Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 27, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 25, 2024Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 22, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
The Springs Jonesboro
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 26 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit thespringsjonesboro.com
Medicare data downloads
Original nursing home datasets
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