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Nursing HomeMedicaid Investigative

The Shepherd's Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

101 Cedar Ridge Drive, Cimarron, KS 6783528 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 21 Google reviews

5
4
3
2
1

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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 9.0)

Bottom 25% in KS · Meets national RN staffing standard · $13,627 in fines

Source: Medicare data

What this means for your family

The Shepherd's Center maintains a strong reputation for cleanliness and a welcoming, home-like environment. Families should feel confident in the facility's current standards, as recent feedback remains highly positive regarding staff care and overall atmosphere.

Google Reviews

Google Reviews

21 reviews on Google
The Shepherd's Center is consistently praised for its clean, home-like environment and friendly, attentive staff. Reviewers frequently highlight the facility's peaceful atmosphere and the professionalism of the administration, making it a highly regarded option for those seeking a welcoming nursing home.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Consistently clean and well-maintained facility
  • Friendly and caring nursing staff
  • Welcoming and home-like environment
  • Professional and kind administration

Rating Trends

Tap a year to see what changed

2344.22018(5)4.82019(6)5.02020(6)4.52021(2)4.52022(2)5.02025(1)5.02026(1)

Distribution · 23 analyzed

5
19
4
3
3
0
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that your staff-to-resident ratio is a strong point, how does your team ensure that each resident receives personalized attention throughout the day?
  • 2I noticed the facility is highly praised for its cleanliness; what is your daily routine for maintaining such a high standard of upkeep in the residents' living areas?
  • 3With 13 recent state violations on record, could you walk me through the specific steps the administration has taken to address these concerns and improve your health inspection outcomes?
  • 4The atmosphere feels very home-like and welcoming; how do you incorporate social activities or community events to keep residents engaged and connected?
  • 5In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and keeping family members informed?
  • 6Your administration is frequently highlighted for being kind and professional; how do you foster this culture of care among your staff to ensure consistent support for the residents?

Personalized based on this facility's data


Key Review Excerpts

Very clean facility with friendly, caring staff. They make the environment feel safe and welcoming.

Family member · 2026★★★★★

This is the most clean nursing home I ever seen in the nation, very positive team of work , outstanding administrator super professional and kind to the residents and to the staff.

Visitor/Observer · 2020★★★★★

Good place to live. Friendly helpful staff great food. Comfortable rooms.

Resident · 2020★★★★★
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.13hrs
OK
Registered nurses for medical care
Total Nursing
3.03hrs
74%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

2

measures

Worse Than Avg

11

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility44.6%
Worse than Avg
Here
44.6%
US
93.4%
KS
91.7%
Gray
99.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility69.2%
Worse than Avg
Here
69.2%
US
95.5%
KS
95.5%
Gray
98.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.5%
Worse than Avg
Here
25.5%
US
15.5%
KS
18.1%
Gray
5.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
19.5%
KS
23.2%
Gray
17.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.8%
Mixed vs Avgs
Here
3.8%
US
12.1%
KS
6.0%
Gray
1.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.9%
Worse than Avg
Here
21.9%
US
14.4%
KS
18.4%
Gray
13.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility5.1%
Worse than Avg
Here
5.1%
US
81.8%
KS
75.6%
Gray
96.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.5%
Worse than Avg
Here
4.5%
US
1.6%
KS
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Above state avg (10.1)
3 complaint-triggered
$13,627 in fines

Families filed complaints leading to serious deficiencies in 2024 regarding abuse and neglect reporting and protection of residents' belongings. The facility shows recurring problems with care planning and assessment, fire safety systems, and administrative oversight across multiple surveys. While all deficiencies have correction dates, the pattern of repeated issues with care planning, safety systems, and emergency preparedness suggests ongoing operational challenges that families should discuss during visits.

Nov 17, 2025Routine
24
0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jun 27, 2024Complaint
3
0609Immediate jeopardy · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Immediate jeopardy · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0602Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Feb 8, 2024Routine
19
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Federal Penalties

Fine

Jun 27, 2024

$13,627

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Shepherd's Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Calhoun, DeboraManaging Control - Governing BodyCoast, JamesManaging Control - Governing BodySchartz, StevenManaging Control - Governing BodyVogel, GeraldManaging Control - Governing BodyRincon, TabithaManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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