The Reserve at Spring Hill
Strong Medicare quality ratings; families often praise highly effective physical therapy program. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
The Reserve at Spring Hill is highly regarded for its effective rehabilitation programs and friendly staff. However, families should be aware of potential delays in staff response times during evening hours and should proactively communicate any specific dietary needs to the kitchen staff upon admission.
Google Reviews
Google Reviews
58 reviews on Google“The Reserve at Spring Hill receives high praise for its physical therapy team and nursing staff, with many families reporting successful rehabilitation outcomes and compassionate care. However, there are recurring reports of inconsistent responsiveness from staff, particularly during evening hours, and some concerns regarding dietary adherence and administrative professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy program
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Nutritious, high-quality dining options
Concerns
- Slow response times to call bells, especially in the evenings (mentioned by 3 reviewers)
- Dietary restrictions or preferences not being followed (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your physical therapy program is highly regarded; could you walk us through how that program is integrated into a resident's daily routine?
- 2With the facility having 68 residents, what is your current strategy for ensuring timely assistance when a resident uses their call bell, particularly during the evening hours?
- 3I appreciate that you actively engage with feedback online; how do you use that family input to continuously improve the quality of care provided here?
- 4Given the importance of nutrition, what is your process for ensuring that specific dietary restrictions or personal preferences are consistently communicated to the kitchen staff and followed at every meal?
- 5With your CMS staffing rating in mind, could you share how you manage your daily staffing levels to ensure that every resident receives the attention they need?
- 6Beyond the clinical care, what kind of social activities or community events do you offer to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy was excellent and got him stronger than he has been in years.”
“At The Reserve, she gets out of her room for many of the activities, has access to PT, is in a safe environment, enjoys the food and all the employees and residents are so friendly and helpful.”
“I had major surgery performed on my knee where the pain was very severe. On 5 occasions I pushed the call button and waited over...”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Reserve at Spring Hill shows a mixed record with 12 deficiencies across two routine surveys, all corrected by the facility. The most recurring issues involved food safety and dietary services, appearing in both 2019 and 2020 inspections. Other problem areas included resident rights, safety protocols, and medication labeling, though these appeared to be resolved after the 2019 survey with no recurrence in 2020.
Mar 4, 2020Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Apr 10, 2019Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Ownership & Operations
Who Operates This Facility
The Reserve at Spring Hill
nonprofit
Ownership & Management
Owners
Hoosier Care, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit reserveatspringhill.org
Medicare data downloads
Original nursing home datasets
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