The Reserve at Pearland
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 50 Google reviews
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What this means for your family
This facility is highly regarded for its warm, family-like atmosphere and excellent activity programs. However, families should perform rigorous due diligence regarding the memory care unit's security protocols and verify that all promised medical evaluations are actually scheduled and completed.
Google Reviews
Google Reviews
50 reviews on Google“Families often praise the facility for its warm, welcoming atmosphere and the compassionate, professional nature of the nursing and administrative staff. However, there are serious concerns regarding the security of the memory care unit and discrepancies between marketing promises and the actual delivery of medical services.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Welcoming and friendly atmosphere
- Clean and well-maintained facilities
- Engaging resident activities
Concerns
- Security and oversight issues in memory care
- Discrepancy between marketing promises and actual care delivery (mentioned by 2 reviewers)
- Unresponsive or rude administrative communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses for positive reviews, often using the exact same phrasing for different users. While they do respond to negative reviews, the responses are formal and deflective rather than personalized or solution-oriented.
Questions for Your Tour
- 1We've heard such wonderful things about how welcoming and friendly the atmosphere is here; how do you introduce new residents to the community to help them feel at home?
- 2Since the staff is known for being so attentive, how do you ensure that level of personalized care remains consistent during shift changes?
- 3What specific safety protocols and monitoring are in place within the memory care wing to ensure residents are secure and supervised at all times?
- 4Can you walk us through a typical daily schedule and tell us about some of the most engaging activities the residents participate in?
- 5How does the administration handle communication with families, and what is the best way for us to reach out if we have a quick question or concern?
- 6In the event of a medical emergency after hours, what is the immediate process for coordinating care between the facility and medical professionals?
Personalized based on this facility's data
Key Review Excerpts
“The staff makes you feel that you are a part of a caring family. They make you feel very welcomed especially the Executive Director, Maricar.”
“The marketing person, Bert, was amazing. However, once she moved in, all promises were broken. They said she would be evaluated by their in-house doctor within days, but after 3 weeks, still nothing.”
“If you care at all about your family member DO NOT bring them to this place!!!! My father has dementia he was in the memory care unit, the facility allowed a notary to come in and have my and my father to sign a new POA and check himself out!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Colonial Oaks at Pearland has faced several inspections involving both health code and life safety violations, including issues with building maintenance and fire safety systems. Additionally, the facility was issued an administrative penalty of $5,500 in late 2023 regarding resident safety and living environment standards.
Aug 8, 2024Routine
Health Code (2 violations)
The facility failed to maintain outdoor areas in good condition and to keep outdoor areas free of fire or health hazards.
The facility failed to keep walls and ceilings in good condition.
Dec 18, 2023EnforcementPenaltyReport
Administrative Penalty — The facility failed to provide a safe and decent living environment and failed to ensure each resident was free from abuse, neglect, and exploitation.
Nov 6, 2019Routine
Life Safety Code (7 violations)
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted and living facilities.
The facility failed to ensure interior walls and/or ceilings were constructed with a material having at least a 20-minute fire rating, or at least 3/8 gypsum board.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
Ownership & Operations
Who Operates This Facility
Tarantino Senior Living Communities, LLC
for profit
REEM HEIL
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit reserveatpearland.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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