The Rehabilitation Center of North Hills
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 89 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Above-median deficiencies (42 vs median 13.0)
Bottom 25% in CA · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in SHLOMO RECHNITZ chain · $151,551 in fines · Special Focus Facility (CMS)
What this means for your family
This facility offers excellent physical therapy and several highly praised nursing professionals. However, families must be extremely vigilant regarding call light response times and wound care, as multiple reviewers have documented serious instances of neglect and delayed assistance.
Google Reviews
Google Reviews
89 reviews on Google“Families considering this facility will find a significant divide in experiences, with many praising the physical therapy team and the kindness of specific nursing staff. However, there are serious, recurring allegations regarding delayed response to call lights, inadequate wound care, and hygiene neglect. While some recent reviews highlight a clean and professional environment, several others warn of severe understaffing and lack of attentiveness during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and effective physical therapy team
- Compassionate and dedicated individual nurses
- Clean and well-maintained facility
- Good quality food and meal variety
Concerns
- Slow response times to call lights and nursing assistance (mentioned by 5 reviewers)
- Inadequate wound care and hygiene management (mentioned by 3 reviewers)
- Understaffing, particularly during evening and night shifts (mentioned by 3 reviewers)
- Unprofessional or rude behavior from administrative or desk staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses. Positive reviews are met with an identical copy-paste message, while negative reviews use a standard template that offers a phone number and a generic invitation to discuss concerns.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team and the quality of the meals; could you tell us more about how those services are integrated into a resident's daily routine?
- 2With the facility being so well-maintained, what specific protocols do you have in place to ensure consistent hygiene and wound care management for every resident?
- 3How does the nursing team manage call light responses during the evening and overnight shifts to ensure residents get timely assistance?
- 4Could you walk us through your process for medication management and how you ensure accuracy and safety for all residents?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating immediate care?
- 6What kind of social activities or daily engagement programs do you offer to help residents stay connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff especially the ones who provide direct care are awesome. They know their patients well. Medication Nurses. May, Ramon, and Mildred, Maria have been in the facility for years and really care abt their patients.”
“My mom been in that Center for about two years one of the best care nursing home, whenever I visit any time she’s always clean and fresh and showered.”
“My grandma was here for 20 days and it was a absolute nightmare they don’t care for the elderly there when my mom raised concerns a staff member told my mom to shut up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of repeated problems, with families filing 58 complaints that triggered inspections. The most recurring issues involve medication management, care planning, and infection control, with many problems appearing multiple times across recent surveys despite reported corrections. Families have specifically reported concerns about abuse protection, wound care, and basic daily care assistance, suggesting ongoing quality issues that merit careful consideration before placement.
Feb 27, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 26, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 10, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 5, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 20, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 7, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Federal Penalties
Fine
Jul 11, 2024
$102,986
Payment Denial
Jul 11, 2024
404-day denial
Fine
Aug 11, 2023
$22,435
Ownership & Operations
Who Operates This Facility
The Rehabilitation Center of North Hills
for profit
Chain Affiliation
Pursue Health
7 facilities nationwide
Chain avg rating: 2.2/5 · Rank 10 of 16 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit rehabcenterofnorthhills.com
Medicare data downloads
Original nursing home datasets
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