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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 89 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Staff turnover reported at 30%
This facility has areas of concern that warrant careful consideration. The latest standard survey recorded 36 findings, above the CA average of 15.4. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Families considering this facility will find a significant divide in experiences, with many praising the physical therapy team and the kindness of specific nursing staff. However, there are serious, recurring allegations regarding delayed response to call lights, inadequate wound care, and hygiene neglect. While some recent reviews highlight a clean and professional environment, several others warn of severe understaffing and lack of attentiveness during night shifts.
Quality Themes
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Concerns
Rating Trends
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Distribution · 95 analyzed
The owner uses highly repetitive, templated responses. Positive reviews are met with an identical copy-paste message, while negative reviews use a standard template that offers a phone number and a generic invitation to discuss concerns.
Personalized based on this facility's data
Key Review Excerpts
“The staff especially the ones who provide direct care are awesome. They know their patients well. Medication Nurses. May, Ramon, and Mildred, Maria have been in the facility for years and really care abt their patients.”
“My mom been in that Center for about two years one of the best care nursing home, whenever I visit any time she’s always clean and fresh and showered.”
“My grandma was here for 20 days and it was a absolute nightmare they don’t care for the elderly there when my mom raised concerns a staff member told my mom to shut up.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
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Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns of repeated problems, with families filing 58 complaints that triggered inspections. The most recurring issues involve medication management, care planning, and infection control, with many problems appearing multiple times across recent surveys despite reported corrections. Families have specifically reported concerns about abuse protection, wound care, and basic daily care assistance, suggesting ongoing quality issues that merit careful consideration before placement.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 11, 2024
$102,986
Payment Denial
Jul 11, 2024
404-day denial
The Rehabilitation Center of North Hills
for profit
Pursue Health
7 facilities nationwide
Chain avg rating: 2.2/5 · Rank 10 of 16 (Lowest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
89 reviews from families & visitors
Official Website
Visit rehabcenterofnorthhills.com
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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