The Pines Post Acute and Memory Care
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
While the facility is frequently praised for its cleanliness and quality of food, the recent reports of neglect and slow response times are concerning. When touring, we strongly recommend asking for specific protocols regarding call light response times and how the facility ensures patient comfort for those with complex medical needs.
Google Reviews
Google Reviews
8 reviews on Google“The Pines Post Acute and Memory Care receives high praise for its clean, odor-free environment and professional, friendly staff who assist with daily living tasks and rehab. However, recent feedback highlights serious concerns regarding neglect, slow response times to call lights, and poor communication with residents experiencing significant medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and friendly nursing staff
- Appealing and delicious food options
- Effective physical therapy programs
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Neglect or lack of gentleness in patient care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's great to see how clean and well-maintained the facility is; how do you ensure the dining area stays such a pleasant space for residents during meal times?
- 2We've heard wonderful things about the food here, so could you tell us more about how the menu is planned and if there are options for specific dietary needs?
- 3How does the nursing team manage call lights during the night shifts to ensure residents get a timely response if they need assistance?
- 4With the physical therapy programs being a strength here, how do you work with the therapists to create a personalized movement plan for a resident?
- 5Can you walk us through the specific protocols the staff follows for medication management and how you ensure accuracy during shift changes?
- 6How do you approach person-centered care to ensure every resident is treated with the utmost gentleness and patience, especially in the memory care unit?
Personalized based on this facility's data
Key Review Excerpts
“The rooms were clean and nicely decorated. Best of all, the facility did not have any bad odors which many long term care facilities have.”
“My mother was always greeted with a smile and kindness from April, the Lead Cook who was always serving foods my mother loved.”
“If she would tell them that she was hurting, they would ignore her or if there was MILK in her feeding tube. I time them on getting the door once and ot took them over 15 MINUTES.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including concerns about improper restraint use and policies to prevent abuse and neglect. The facility shows recurring issues with fire safety systems, accident prevention, and medication management across multiple years. While all deficiencies have correction dates, the pattern of repeated problems in fire safety and safety supervision suggests ongoing operational challenges that families should investigate during visits.
Jul 17, 2025Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jun 19, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 1, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 15, 2024Routine12
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
May 10, 2023Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Federal Penalties
Fine
Jun 19, 2025
$11,960
Ownership & Operations
Who Operates This Facility
The Pines Post Acute and Memory Care
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 177 of 328
Ownership & Management
Owners
Gateway Healthcare LLC
Owner · Organization
The Ensign Group INC
Owner (parent company) · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit thepinespostacute.com
Medicare data downloads
Original nursing home datasets
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