The Pines Healthcare & Rehab Ctrs Machias Campus
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 6 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
Above average in NY · Below recommended RN staffing · Above recommended total nurse staffing · $125,453 in fines · Abuse citation
What this means for your family
While the facility is frequently praised for its cleanliness, the recent reports of inadequate therapy and poor communication are concerning. If you are considering this facility, we strongly recommend scheduling an unannounced visit to observe staff-resident interactions and asking for a detailed plan on how they ensure consistent communication with families.
Google Reviews
Google Reviews
6 reviews on Google“Reviews for The Pines Healthcare & Rehab Ctrs Machias Campus are polarized, with recent feedback highlighting a stark contrast between high praise for cleanliness and severe allegations of neglect. While some visitors commend the facility's environment and staff attitude, a recent report details significant failures in physical therapy, communication, and professional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Welcoming atmosphere for visitors
- Staff perceived as caring by some visitors
Concerns
- Inadequate communication and failure to return calls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing levels, how does your high staffing rating translate into the daily one-on-one attention my loved one will receive?
- 2I understand that clear communication is vital for families; what is your standard process for keeping us updated on changes in care or health status?
- 3With the health inspection ratings in mind, could you walk me through the specific steps the facility is taking to improve quality of care and safety outcomes?
- 4What specific activities or social programs are currently in place to help new residents feel welcome and integrated into the community here?
- 5In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and notifying the family?
- 6Since you pride yourselves on maintaining a clean and welcoming environment, how do you ensure that level of care remains consistent throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“PT was inadequate, often not provided at all. Poor medical attention. Poor communication by staff. Phone calls not returned. Witnessed verbal abuse to residents by staff.”
“This is the cleanest best run care center ivevever been in. Personnel is caring and wonderful to even visitors.”
“Facility is super clean, seems to be lots of enrichment for residents. Staff goes above and beyond for the families when needed, highly recommend.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint-triggered deficiencies including a recent serious abuse protection violation that families reported in February 2025. The main recurring problem areas are fire safety systems, abuse prevention policies, and care planning. While the facility corrects violations when cited, the pattern of repeated fire safety issues and the escalation to complaint-driven abuse concerns suggest ongoing operational challenges that warrant careful consideration.
Feb 3, 2025Routine10
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Feb 3, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 13, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 27, 2023Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Jan 15, 2020Routine4
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Feb 3, 2025
$125,453
Ownership & Operations
Who Operates This Facility
The Pines Healthcare & Rehab Ctrs Machias Campus
government
Ownership & Management
Owners
County of Cattaraugus
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit pinescare.com
Medicare data downloads
Original nursing home datasets
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