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Nursing HomeMedicaid Investigative

The Pines at Catskill Center for Nursing & Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

154 Jefferson Heights, Catskill, NY 12414136 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 205 Google reviews

5
4
3
2
1
The Pines at Catskill Center for Nursing & Rehab Nursing Home in Catskill, NY — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (13 vs median 6.0)
  • High staff turnover (51%)
  • High RN turnover (90%)

Below average in NY · Critically understaffed (RN) · Below chain average · $13,247 in fines · Abuse citation

Source: Medicare data

What this means for your family

The Pines is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for short-term recovery. However, families of long-term residents should be aware of reports regarding staffing shortages and response times; we recommend visiting during off-hours to observe the floor activity firsthand.

Google Reviews

Google Reviews

205 reviews on Google
The Pines at Catskill receives high praise for its professional, friendly staff and clean, well-maintained facility, particularly from families of short-term rehab patients. However, a recurring minority of reviewers report serious concerns regarding understaffing, slow response times to call bells, and inconsistent hygiene care for long-term residents. Families should weigh the strong rehabilitation outcomes against these reported lapses in daily care.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean9.0ActivitiesN/AMeds5.0MemoryN/AComms6.0ValueN/A

Strengths

  • Highly professional and attentive rehab therapy team
  • Clean, well-maintained, and welcoming facility
  • Friendly and helpful front desk and administrative staff
  • Strong communication from nursing staff regarding patient progress

Concerns

  • Understaffing leading to slow response times for call bells (mentioned by 4 reviewers)
  • Inconsistent hygiene and personal care for long-term residents (mentioned by 3 reviewers)
  • Difficulty reaching staff via phone for updates (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(3)'19(1)'21(19)'23(41)'25(56)'26(17)

Distribution · 208 analyzed

5
174
4
19
3
2
2
1
1
12

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the professionalism of your rehab therapy team; could you tell us more about how they work with residents to regain their independence?
  • 2The facility looks very clean and welcoming; what are your daily routines for maintaining the cleanliness of the resident rooms and common areas?
  • 3How do you ensure that call bells are answered promptly, especially during the busier shifts or overnight hours?
  • 4We want to make sure we stay connected; what is the best way for us to get consistent updates on our loved one's progress from the nursing staff?
  • 5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
  • 6What kind of daily activities or social outings do you have planned to keep the residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

The rehab department is truly devoted to providing expert care in order to get mom home. I can't thank them enough.

Long-term resident's family · 2024★★★★★

My 87 yr old mothers was there for rehab after a hip fix. Exceptional staff and therapy. CNA’s and nurses on the Passport (rehab) unit was unmatched.

Rehab patient's family · 2023★★★★

Extremely disappointed, in 20 days she hasn't had a shower, excuse is always, short handed, so how long has it been since long term patients been clean?

Long-term resident's family · 2025★★☆☆☆
Source: 205 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
45%
Registered nurses for medical care
Total Nursing
3.12hrs
76%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
82%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
19.5%
NY
13.3%
Greene
27.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.2%
Worse than Avg
Here
33.2%
US
19.4%
NY
20.2%
Greene
18.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NY
91.3%
Greene
87.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
15.5%
NY
13.8%
Greene
17.2%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.2%
Worse than Avg
Here
9.2%
US
4.9%
NY
6.8%
Greene
4.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.5%
Worse than Avg
Here
18.5%
US
14.4%
NY
14.8%
Greene
14.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
81.8%
NY
77.0%
Greene
76.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.3%
Better than Avg
Here
89.3%
US
79.8%
NY
78.8%
Greene
72.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
NY
1.2%
Greene
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Well above state avg (7.6)
5 complaint-triggered
$13,247 in fines

Families filed complaint reports that triggered deficiencies including a serious abuse protection violation and failure to report suspected incidents, raising significant safety concerns. This facility shows persistent problems with care planning, medication management, and safety systems across all three surveys, with electrical and fire safety issues recurring multiple times. While the provider reports correcting these deficiencies, the pattern of repeated violations in critical areas warrants careful consideration during any visit.

Jul 3, 2025Complaint
5
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jul 3, 2025Routine
16
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 18, 2022Routine
10
0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Sep 9, 2019Routine
9
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0926Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Federal Penalties

Fine

Jul 3, 2025

$13,247

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Pines at Catskill Center for Nursing & Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

National Health Care Associates

Chain Size

43 facilities nationwide

Chain avg rating: 3.0/5 · Rank 28 of 43

Ownership & Management

Owners

Roberts, Laurence

Owner

7%

Biderman, Nechama

Owner

7%

Cohen, David

Owner

7%

Fuchs, Morris

Owner

8%

Goldenberg, Chaim

Owner

5%

Lipman, Michael

Owner

5%

Manela, Magda

Owner

5%

Ostreicher, Susan

Owner

18%

Key personnel

Roop, KathleenW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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