The Pillars of Biloxi
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 6)
- High staff turnover (57%)
- High RN turnover (61%)
Bottom 25% in MS · Below recommended RN staffing · Worst in COMMUNITY ELDERCARE SERVICES chain · $47,692 in fines
What this means for your family
Given the high volume of reports regarding neglect, unsanitary conditions, and communication failures, we strongly advise families to conduct an unannounced visit and speak directly with current residents if possible. If you choose this facility, ensure you have a clear plan for frequent, in-person monitoring of your loved one's hygiene and medical care, as responsiveness to call lights appears to be a systemic issue.
Google Reviews
Google Reviews
63 reviews analyzed“The Pillars of Biloxi faces severe, recurring criticism regarding patient neglect, unsanitary living conditions, and chronic understaffing. While a small minority of reviewers praise individual staff members for their compassion, the overwhelming majority of reports describe a facility struggling with basic hygiene, failure to respond to call lights, and poor communication with families. Families considering this facility should be aware of significant concerns regarding medical oversight, facility maintenance, and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Select compassionate nursing and administrative staff
- Spacious resident rooms
- Some positive experiences with rehab therapy
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 12 reviewers)
- Unsanitary conditions including roaches, mold, and odors (mentioned by 8 reviewers)
- Difficulty reaching staff by phone or getting messages returned (mentioned by 9 reviewers)
- Neglect of basic hygiene (soiled diapers, lack of bathing) (mentioned by 7 reviewers)
- Theft of personal belongings and valuables (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have shared praise for your compassionate nursing and rehab teams; how do you ensure that level of care is consistent across all shifts?
- 2With the recent inspections, what specific steps has the facility taken to address and resolve the identified state violations?
- 3How do you manage call light response times to ensure residents are never left waiting for assistance?
- 4What specific protocols are in place to ensure the highest standards of cleanliness and hygiene are maintained in the resident rooms and common areas?
- 5Could you tell me more about the daily activities and social events planned to keep residents engaged and active?
- 6How does the nursing team handle medication management and what is the process for communicating any medical changes to the family?
Personalized based on this facility's data
Key Review Excerpts
“The facility is filthy and patient needs are ignored. I brought my father home to care for him myself.”
“My grandmother died of a broken leg and was put down like a damn horse.”
“The workers in the memory ward was especially caring for my sister in law and the other clients there. The facility needs some renovations, especially in the bathroomd.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring concerns about accident hazards and safety supervision, care planning, and medication management appearing across recent surveys. The facility has 42 total deficiencies spanning safety issues, infection control, and resident rights violations. While all deficiencies show correction plans, the pattern of repeated complaints about fundamental safety and care planning issues suggests persistent operational challenges that families should carefully evaluate during visits.
Feb 24, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Aug 21, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Aug 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Apr 3, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 21, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 14, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Apr 3, 2025
$22,320
Fine
Mar 21, 2025
$8,607
Fine
Mar 21, 2025
$8,608
Fine
Aug 14, 2024
$8,157
Ownership & Operations
Who Operates This Facility
The Pillars of Biloxi
for profit
Chain Affiliation
Community Eldercare Services
17 facilities nationwide
Chain avg rating: 1.8/5 · Rank 7 of 17 (Worst)
Ownership & Management
Owners
Wright, Douglas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit pillarsbiloxi.cesltc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Greenbriar Nursing Center
4.6 miNursing Home · Diberville, MS
Driftwood Nursing Center
9.2 miNursing Home · Gulfport, MS
Coastal Health and Rehabilitation Center
9.2 miNursing Home · Gulfport, MS
Lakeview Nursing Center
9.4 miNursing Home · Gulfport, MS