Nursing HomeMedicaid Investigative

The Phoenix Postacute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

519 Ninth Ave N, Texas City, TX 77590|134 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 107 Google reviews

(409) 949-9499 Directions Website

Street View

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3/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (1/5 stars)
Low staffing rating (1/5 stars)

Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · Low staff turnover (stable workforce) · Worst in THE ENSIGN GROUP chain · $90,049 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

This facility is an excellent choice for families seeking high-quality rehabilitation and compassionate memory care. While recent reviews highlight significant improvements in security and cleanliness, you should specifically ask about the current food service standards and ensure the nursing response times meet your expectations during night shifts.

Google Reviews

107 reviews on Google

“The Phoenix PostAcute is highly regarded by families for its compassionate nursing staff and effective physical therapy team, particularly for stroke and Parkinson's recovery. While many recent reviews praise recent facility improvements and enhanced security, some historical concerns regarding food quality and cleanliness persist.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective physical therapy and rehab services
Strong sense of community and resident engagement
Improved security and check-in systems
Friendly and professional administration

Concerns

Inconsistent food quality and taste (mentioned by 2 reviewers)
Occasional delays in responding to call buttons (mentioned by 2 reviewers)
Historical issues with facility odor and cleanliness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 136 analyzed

113

How They Respond to Reviews

3%response rate

Good

The owner frequently uses personalization by addressing reviewers by name and acknowledging specific staff members mentioned. They also demonstrate a willingness to engage with feedback regarding facility improvements and recent renovations.

Questions for Your Tour

1I noticed the administration is very responsive to feedback; how do you currently use resident and family input to improve the dining experience and food variety?
2What specific steps has the facility taken recently to ensure the highest standards of cleanliness and facility maintenance?
3How do you manage the call button system to ensure that nursing staff can respond quickly to resident needs, especially during busy shifts?
4Could you tell me more about the physical therapy and rehab services available here and how they help residents regain independence?
5What kind of daily activities or social events are organized to help foster the sense of community that people seem to love about this facility?
6In the event of a medical emergency during the night, what is the protocol for ensuring immediate care and communication with the family?

Personalized based on this facility's data

Key Review Excerpts

“The physical therapy team was absolutely incredible. They encouraged her, challenged her gently, and celebrated every small”

Rehab patient's family · 2026★★★★★

“The Phoenix care about the patients. I love the new security system and how clean the facility is”

Long-term resident's family · 2024★★★★★

“My Dad was diagnosed with Parkinson’s disease in the year 2013. Since then It’s been a slow steady decline that only The Phoinex Post Acute has been able keep my dad in a content frame of mind, and myself.”

Long-term resident's family · 2024★★★★★

Source: 107 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.13hrs

17%

Registered nurses for medical care

Total Nursing

3.66hrs

89%

All nurses + aides combined

Staff Turnover

33%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

12.1%

2.5%

Galveston

5.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

96.9%

Galveston

93.3%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility10.4%

Mixed vs Avgs

Here

10.4%

15.4%

9.4%

Galveston

11.1%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

98.0%

Galveston

95.2%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility18.8%

Worse than Avg

Here

18.8%

15.3%

14.9%

Galveston

15.0%

⚠️

Residents who fell and were seriously hurt

↓ Lower is better

This Facility5.9%

Worse than Avg

Here

5.9%

3.2%

3.3%

Galveston

2.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.0%

Better than Avg

Here

98.0%

79.7%

88.0%

Galveston

77.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

81.8%

89.2%

Galveston

83.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

1.6%

1.5%

Galveston

2.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

2penalties

Well below state avg (9.1)

8 complaint-triggered

$90,049 in fines

Families have filed multiple complaint reports against this facility, with 8 complaint-triggered deficiencies across recent surveys. The facility has recurring problems with fire safety systems, medication management, and resident safety issues including emergency response and accident prevention. While all identified deficiencies show correction dates, the pattern of repeated fire safety violations and complaint-driven inspections suggests ongoing care quality concerns that warrant careful consideration during any visit.

Mar 12, 2025Routine8 findings

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0352Potential for harm · PatternCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0929Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0576Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Mar 12, 2025Complaint1 finding

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 16, 2024Complaint2 findings

0678Immediate jeopardy · PatternCorrected