The Pearl Senior Living
Families consistently rate this highly — reviewers highlight warm and welcoming staff. Schedule a visit to confirm the fit.
based on 119 Google reviews
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What this means for your family
The Pearl offers a beautiful, high-end environment with a staff that many families find exceptionally caring. However, because there are specific, highly distressing reports regarding safety and neglect in the memory care wing, you should prioritize a visit during off-hours and ask direct questions about supervision protocols and staff-to-resident ratios.
Google Reviews
Google Reviews
119 reviews analyzed“The Pearl Senior Living is highly regarded by many families for its warm, hotel-like atmosphere and a staff that many describe as caring and professional. While many reviewers praise the modern facilities and excellent dining, there are serious, critical allegations regarding neglect and safety in the memory care wing that should be investigated thoroughly by any prospective family.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming staff
- Modern and clean facilities
- High-quality dining and food variety
- Professional and communicative management
Concerns
- Serious allegations of neglect and safety issues in memory care (mentioned by 2 reviewers)
- Inconsistent communication with family members (mentioned by 2 reviewers)
- Operational issues during move-in processes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to positive reviews, often mentioning specific staff members and family members by name. For negative reviews, the response shifts to a formal, defensive, or escalatory tone, focusing on internal investigations and legal/leadership involvement.
Questions for Your Tour
- 1It is wonderful to see how much the management team engages with the community through their reviews; how do you ensure that same level of communication continues with families once a resident has moved in?
- 2The dining variety looks impressive in your photos; could you tell us more about how much input residents have in the daily meal menus?
- 3Since you are memory care certified, what specific safety protocols and specialized supervision are in place to ensure the well-being of residents with higher care needs?
- 4We want to make sure the transition is as smooth as possible; what kind of support does your team provide to families to help navigate the move-in process and avoid any operational hiccups?
- 5What does a typical day of social activities and engagement look like for residents in the assisted living wing?
- 6In the event of a medical emergency or a change in health status during the night, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The Pearl Assisted Living Community in Lewisville, Texas, has truly exceeded our expectations since Mom moved there in early 2024. The facilities are modern, clean, and thoughtfully designed, making the environment feel comfortable and inviting.”
“The staff and management assured me that it would take some time for her to adjust and to find her new normal, so with hesitation I decided to trust the process. As the weeks passed, the phone calls became less and the confusion settled.”
“My mother had the pleasure of being a resident at The Pearl for about a year and half. Both she and the rest of our family were very happy with her experience. The staff was wonderful, very caring and attentive.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection in August 2024 identified several health code violations, including issues with food safety, fire drill documentation, and manager qualifications. Older inspections from 2020 revealed significant Life Safety Code deficiencies related to fire alarms, electrical compliance, and building structure. All cited violations from the reported periods have been marked as corrected.
Aug 8, 2024Routine
Health Code (4 violations)
The facility failed to ensure that its manager met qualifications and training requirements for a certified Alzheimer facility.
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
The facility failed to conduct required fire drills and document fire drills on the required form.
Dec 22, 2020Routine14Report
Life Safety Code (13 violations)
The facility failed to ensure compliance with the National Electrical Code, NFPA 101.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to ensure that staff were trained in the use of each type of extinguisher.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to provide a manual fire alarm pull within five feet of each exit door with a sign stating, "Pull to release door in emergency."
The facility failed to ensure interior walls and/or ceilings were constructed with a material having at least a 20-minute fire rating, or at least 3/8 gypsum board.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to ensure staff were trained in the methods for releasing the exit door device.
The facility failed to provide exit signs with emergency power.
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
Ownership & Operations
Who Operates This Facility
Pam Round Grove Road Opco, LLC
for profit
SILVERPOINT SENIOR LIVING, LLC
ASHLEY SHIPMAN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit thepearlseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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