Public Google reviewers rate this highly and often mention warm and welcoming staff. Schedule a visit to confirm the fit.
based on 118 Google reviews

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Public Google reviewers rate The Pearl Senior Living highly. Reviewers highlight: warm and welcoming staff, modern and clean facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Pearl Senior Living is highly regarded by many families for its warm, hotel-like atmosphere and a staff that many describe as caring and professional. While many reviewers praise the modern facilities and excellent dining, there are serious, critical allegations regarding neglect and safety in the memory care wing that should be investigated thoroughly by any prospective family.
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Distribution · 124 analyzed
The owner provides highly personalized and empathetic responses to positive reviews, often mentioning specific staff members and family members by name. For negative reviews, the response shifts to a formal, defensive, or escalatory tone, focusing on internal investigations and legal/leadership involvement.
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Key Review Excerpts
“The Pearl Assisted Living Community in Lewisville, Texas, has truly exceeded our expectations since Mom moved there in early 2024. The facilities are modern, clean, and thoughtfully designed, making the environment feel comfortable and inviting.”
“The staff and management assured me that it would take some time for her to adjust and to find her new normal, so with hesitation I decided to trust the process. As the weeks passed, the phone calls became less and the confusion settled.”
“My mother had the pleasure of being a resident at The Pearl for about a year and half. Both she and the rest of our family were very happy with her experience. The staff was wonderful, very caring and attentive.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection in August 2024 identified several health code violations, including issues with food safety, fire drill documentation, and manager qualifications. Older inspections from 2020 revealed significant Life Safety Code deficiencies related to fire alarms, electrical compliance, and building structure. All cited violations from the reported periods have been marked as corrected.
Health Code (4 violations)
The facility failed to ensure that its manager met qualifications and training requirements for a certified Alzheimer facility.
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
The facility failed to conduct required fire drills and document fire drills on the required form.
Life Safety Code (13 violations)
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure compliance with the National Electrical Code, NFPA 101.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to provide a manual fire alarm pull within five feet of each exit door with a sign stating, "Pull to release door in emergency."
The facility failed to ensure staff were trained in the methods for releasing the exit door device.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to provide exit signs with emergency power.
The facility failed to ensure interior walls and/or ceilings were constructed with a material having at least a 20-minute fire rating, or at least 3/8 gypsum board.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to ensure that staff were trained in the use of each type of extinguisher.
Pam Round Grove Road Opco, LLC
for profit
SILVERPOINT SENIOR LIVING, LLC
ASHLEY SHIPMAN
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TX HHSC — View Official Record
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