The Pavilion at Piketon
Strong Medicare quality ratings; families often praise select, highly-praised individual staff members. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While the activity department is highly praised, the facility has significant, recurring reports of poor hygiene, medical neglect, and slow response times. Families should be extremely cautious and perform an unannounced visit to inspect the facility's cleanliness and observe staff response times before considering admission.
Google Reviews
Google Reviews
27 reviews on Google“The Pavilion at Piketon receives highly polarized feedback, with many families reporting severe concerns regarding cleanliness, inadequate staffing, and poor medical care. While some visitors praise specific staff members in the activities department for their kindness, these positive experiences are frequently overshadowed by reports of neglect, hygiene issues, and slow response times to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Select, highly-praised individual staff members
- Respiratory and physical therapy services
- Friendly activity department personnel
Concerns
- Facility cleanliness and hygiene issues (mentioned by 6 reviewers)
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Understaffing, particularly on weekends (mentioned by 3 reviewers)
- Poor medical and wound care management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that your therapy department is highly praised, how do you ensure that same level of dedicated attention carries over into daily nursing care and wound management?
- 3Could you walk me through your current protocols for responding to call lights, especially during weekend shifts when staffing levels can be more challenging?
- 4I see your activity department is well-regarded; what are some of the most popular social programs that help residents stay connected and engaged throughout the week?
- 5With cleanliness being a top priority for our family, could you explain your current housekeeping schedule and how you ensure consistent hygiene standards in resident rooms?
- 6How does your nursing team coordinate with the respiratory and physical therapy staff to ensure a resident's medical needs are being met consistently across all departments?
Personalized based on this facility's data
Key Review Excerpts
“I remember sitting on a bed pan for hours at a time, hitting the call light and waiting for over 2 hours for anyone to come for assistance and was there over 2 months before I ever saw the shower???”
“The nurse didn't know how to do a wound vac, they left her in soiled depends and her wounds got extremely worse due to their incompetence.”
“My sister went in in great shape. Could walk great. Went to the bathroom on her own. Just needed weaning off the trach. The place was filthy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across multiple surveys, with families filing complaint reports about daily care assistance, medication management, and facility cleanliness. The most frequent problems involve fire safety systems, resident care planning and assessments, and basic daily care services like nutrition and mobility assistance. While all cited deficiencies show correction dates, the repetitive nature of issues across surveys suggests ongoing operational challenges that families should carefully evaluate.
Apr 17, 2025Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 29, 2024Routine18
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 29, 2024Complaint3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 19, 2022Routine16
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
The Pavilion at Piketon
for profit
Chain Affiliation
The Pavilion Group
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 3 of 6
Ownership & Management
Owners
Piketon Holdings LLC
Owner · Organization
101 LLC
Owner (parent company) · Organization
Acm Ashem Holdings, LLC
Owner (parent company) · Organization
Ydr 18 LLC
Owner (parent company) · Organization
Yp 18 LLC
Owner (parent company) · Organization
Lieberman, Nechemia
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit pavilionoh.com
Medicare data downloads
Original nursing home datasets
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