The Pavilion at Kenton
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (3 vs median 2.0)
- High staff turnover (63%)
Bottom 25% in KY · Below recommended RN staffing · Significantly below average staffing · Worst in THE PAVILION GROUP chain · No penalties on record · Very few deficiencies
What this means for your family
While the facility's rehabilitation and activities teams receive praise, the recurring reports of medication errors and neglect are significant red flags. Families should be prepared to be highly involved in daily advocacy and oversight, as staffing inconsistencies appear to impact basic care quality, especially on weekends.
Google Reviews
Google Reviews
39 reviews on Google“The Pavilion at Kenton receives highly polarized feedback, with some families praising the therapy team and specific staff members, while others report severe neglect and communication failures. Recurring complaints involve medication management errors, poor hygiene, and significant understaffing that leads to delayed responses to call lights. Families considering this facility should be aware of the inconsistency in care quality and the potential for serious lapses in basic resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehabilitation therapy team
- Some highly compassionate individual nursing staff
- Active engagement in resident activities and social events
Concerns
- Medication management errors and missed doses (mentioned by 4 reviewers)
- Understaffing leading to slow or non-existent call light response (mentioned by 4 reviewers)
- Poor cleanliness and hygiene standards (mentioned by 3 reviewers)
- Inconsistent weekend staffing and care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your rehabilitation therapy team; could you tell us more about how they work with residents to maintain their mobility?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 3How do you ensure that call lights are answered promptly, especially during the evening or weekend shifts when staffing levels might change?
- 4Could you walk us through your daily cleaning and hygiene schedule to ensure the resident rooms and common areas stay fresh and tidy?
- 5What kind of social events or group activities do you have planned to help residents stay engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the process for contacting doctors and ensuring immediate care is provided?
Personalized based on this facility's data
Key Review Excerpts
“My mother was placed for rehab there and she wasn’t given her medication for the 40 hrs she was there. We had to go home and get it for her. Her pee bag was not emptied at all during her short stay.”
“The staff through the week is very competent and caring though the some of the weekend staff are less friendly or involved with their patients. Family follow up is a must but that is only because a lot of these patients can’t advocate for the”
“The rehab personal were awesome. Very inspirational and supportive. A couple nurses there were useless, but overall the staff was pretty good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Pavilion at Kenton shows ongoing compliance challenges with 19 deficiencies across three surveys spanning 2019-2025, primarily in fire safety systems, medication management, and infection control. Most concerning is the repeat infection control violation in 2021 and 2025, suggesting persistent issues in this critical area. While all deficiencies show correction dates, the pattern of recurring problems in essential safety areas warrants careful consideration during your visit.
Mar 26, 2026Complaint7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Feb 28, 2025Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 15, 2021Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nov 21, 2019Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
The Pavilion at Kenton
for profit
Chain Affiliation
The Pavilion Group
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Wild Cat Holdings LLC
Owner · Organization
Wildcat Holding LLC
Owner · Organization
Nielk Equities LLC
Owner (parent company) · Organization
Rainland Holdings LLC
Owner (parent company) · Organization
Berger, David
Owner (parent company)
Klein, Chaim
Owner (parent company)
Klein, Gershon
Owner (parent company)
Klein, Yisrael
Owner (parent company)
Lieberman, Nechemia
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit pavilionky.com
Medicare data downloads
Original nursing home datasets
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