The Orchards at Three Rivers
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 29 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Above-median deficiencies (49 vs median 8.0)
Bottom 25% in MI · Below recommended RN staffing · No penalties on record · Special Focus Facility (CMS)
What this means for your family
Given the consistent reports of neglect and communication failures in 2025, families should exercise extreme caution. If you must use this facility, perform daily unannounced visits to monitor your loved one's hygiene, nutrition, and medication adherence.
Google Reviews
Google Reviews
29 reviews on Google“The Orchards at Three Rivers (often referred to as Edgewood in reviews) faces significant criticism regarding chronic understaffing, poor facility maintenance, and inconsistent medical care. While a small number of families report positive experiences with specific staff members, the majority of recent feedback highlights serious concerns about hygiene, food quality, and communication failures regarding patient health.”
Quality Themes
Tap a score for detailsStrengths
- Select compassionate individual staff members
- Helpful communication for remote family members
- Effective dialysis support team
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor food quality and temperature (mentioned by 4 reviewers)
- Lack of cleanliness and hygiene (mentioned by 4 reviewers)
- Inadequate communication regarding medical status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent challenges with staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and call-light responses?
- 2I noticed the facility has had a high volume of state violations recently; what concrete steps is leadership taking to improve the overall quality of care and safety standards?
- 3Since food quality and meal temperatures have been a point of feedback, could you walk me through the current dining process and how you ensure meals are served at the appropriate temperature?
- 4We value clear communication; what is your standard process for updating families on a resident's medical status, and how do you ensure this remains consistent?
- 5With the activities and events program currently being a focus for improvement, what kind of daily engagement or social opportunities can my family member expect to participate in?
- 6I understand you have a strong dialysis support team; how is that specialized care integrated into the daily routine to ensure it doesn't disrupt the resident's overall comfort?
Personalized based on this facility's data
Key Review Excerpts
“She hasn’t been eating, and they said it was a “decline”. Turns out, she hasn’t been on her antibiotic since last month, and they never said a thing.”
“The staff are great and physical therapist are great but the patient well being is horrible the beds are so cheap made it's like sleeping on pipes the food is always cold and no salt or seasoning.”
“We are so very pleased and happy with all the great care our parents have gotten over the past 6+ months . We couldn't ask for anything more.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Orchards at Three Rivers has faced significant ongoing challenges, with 78 deficiencies across 10 surveys and 44 triggered by family complaints. Persistent issues include safety hazard prevention, care planning, and infection control, with the same problems recurring across multiple years. While all violations show correction dates, the pattern of repeated deficiencies in core care areas suggests systemic challenges that families should carefully consider.
Mar 5, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 23, 2025Complaint9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 25, 2025Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 30, 2025Complaint10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Aug 4, 2025Complaint6
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 3, 2025Complaint8
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Payment Denial
Oct 30, 2025
48-day denial
Ownership & Operations
Who Operates This Facility
The Orchards at Three Rivers
for profit
Chain Affiliation
The Orchards Michigan
14 facilities nationwide
Ownership & Management
Owners
Kornfeld, Robert
Owner (parent company)
Taub, Jacob
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit edgewoodhr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Lakehouse Three Rivers
2.2 miAssisted Living · Three Rivers, MI
Birch Meadows Afc, INC.
2.9 miAssisted Living · Three Rivers, MI
Optalis Health and Rehabilitation of Three Rivers
3.9 miNursing Home · Three Rivers, MI
Fairview Nursing and Rehabilitation Community
7.7 miNursing Home · Centreville, MI