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Nursing HomeMedicaid Investigative

The Oaks at Central City

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2720 South 17th Avenue, Central City, NE 6882663 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 8 Google reviews

5
4
3
2
1
The Oaks at Central City Nursing Home in Central City, NE — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (8 vs median 5)
  • High staff turnover (55%)
  • High RN turnover (71%)

Below average in NE · Critically understaffed (RN) · Significantly below average staffing · No penalties on record

Source: Medicare data

What this means for your family

While the nursing leadership is described as compassionate, the facility has faced recent criticism regarding management's interpersonal sensitivity. Families should observe staff interactions during tours to ensure the environment is supportive and professional for both residents and employees.

Google Reviews

Google Reviews

8 reviews on Google
The Oaks at Central City receives conflicting feedback regarding its management and workplace culture. While some praise the nursing leadership for compassion, other reports highlight significant concerns regarding the facility's treatment of staff and overall sensitivity toward emotional needs.

Quality Themes

Tap a score for details
FoodN/AStaff5.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate nursing leadership
  • Active facility environment
  • Dedicated care team members

Concerns

  • Insensitive management and poor workplace culture

Rating Trends

Tap a year to see what changed

2345.02022(2)5.02023(2)1.02024(1)3.02025(2)2.02026(1)

Distribution · 8 analyzed

5
5
4
0
3
0
2
1
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the active environment mentioned by families, what are some of the most popular daily activities that residents participate in here?
  • 2With a capacity of 63 residents, how does the leadership team ensure that communication remains transparent and supportive for both staff and families?
  • 3I noticed the CMS staffing rating is currently a two-star; could you walk me through your current staffing model and how you ensure consistent care for each resident?
  • 4How does your nursing leadership team work to maintain a positive and supportive culture for the caregivers who work directly with the residents?
  • 5Regarding the recent health inspection findings, what specific steps or improvements has the facility implemented to address those areas and enhance the quality of care?
  • 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local medical services?

Personalized based on this facility's data


Key Review Excerpts

Dawn, the director of nursing, is so compassionate about what she does and always puts other people’s needs first!

Family member · 2025★★★★★

The lady in charge was insensitive towards a girl who was crying after being broken up with and told her that she couldn’t take a break and had to keep working.

Visitor or staff observer · 2025☆☆☆☆
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.36hrs
48%
Registered nurses for medical care
Total Nursing
3.13hrs
76%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility53.8%
Worse than Avg
Here
53.8%
US
15.5%
NE
20.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility43.2%
Worse than Avg
Here
43.2%
US
19.5%
NE
19.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
15.3%
NE
19.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
14.4%
NE
19.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.5%
Mixed vs Avgs
Here
9.5%
US
12.1%
NE
4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility21.9%
Mixed vs Avgs
Here
21.9%
US
19.4%
NE
26.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility59.0%
Worse than Avg
Here
59.0%
US
81.8%
NE
80.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (6.7)
7 complaint-triggered

This facility shows concerning patterns with families filing seven complaints triggering federal violations, including issues with resident rights and food service quality. The most recurring problems involve resident rights violations, fire safety deficiencies, and food service issues including unappetizing temperatures and failure to accommodate dietary restrictions. While all violations have correction dates, the pattern of complaints and repeat fire safety issues across multiple surveys suggests ongoing operational challenges families should investigate during visits.

Dec 3, 2025Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jul 31, 2025Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Feb 27, 2025Complaint
5
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Aug 1, 2024Routine
3
0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 1, 2024Complaint
1
0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Sep 14, 2023Routine
9
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0751Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of flammable curtains.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Oaks at Central City

Organization Type

for profit

Chain Affiliation

Chain Name

Avid Healthcare Group

Chain Size

11 facilities nationwide

Chain avg rating: 1.5/5 · Rank 2 of 10

Ownership & Management

Owners

Ne 11 Holdings Opco LLC

Owner · Organization

100%

Brass Ne Trust

Owner (parent company) · Organization

Bsd Beis Health Trust

Owner (parent company) · Organization

Copper Ne Trust

Owner (parent company) · Organization

Douro Valley Investment, LLC

Owner (parent company) · Organization

Gold Ne Trust

Owner (parent company) · Organization

Ne Snf Holdings LLC

Owner (parent company) · Organization

Sf 4140 Olde Washington Boulevard Real Property LLC

Owner (parent company) · Organization

Silver Ne Trust

Owner (parent company) · Organization

Tulip Investments Ne LLC

Owner (parent company) · Organization

Key personnel

Fowler, AndreaW-2 Managing EmployeeSilberstein, AriOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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