The New Homestead Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 5)
- High staff turnover (61%)
Below average in IA · Below recommended RN staffing · Worst in HEALTHCARE OF IOWA chain · No penalties on record
What this means for your family
The facility offers a vibrant activity program and a well-maintained environment that many visitors appreciate. However, given the recent reports of insufficient staffing, I strongly recommend asking the administration about their current nurse-to-patient ratios and how they manage care during peak hours to ensure your loved one's needs will be met.
Google Reviews
Google Reviews
9 reviews on Google“The New Homestead Care Center receives praise for its active social environment and well-maintained facilities, particularly from visitors and family members. However, recent feedback highlights significant concerns regarding chronic understaffing, which reviewers suggest is negatively impacting the quality of patient care.”
Quality Themes
Tap a score for detailsStrengths
- Well-maintained facility
- Engaging daily activities
- Attentive staff interactions
- Comprehensive continuum of care
Concerns
- Insufficient staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to make ongoing improvements to the care here?
- 2With 11 recent health inspection deficiencies noted, what specific steps is the leadership team taking to address those areas and ensure a higher standard of care moving forward?
- 3I see that daily activities are a highlight for many families; could you walk me through what a typical afternoon looks like for a resident who enjoys staying social?
- 4Given that staffing levels can fluctuate, how do you ensure that residents receive consistent, attentive care during peak times like morning routines or shift changes?
- 5Since the facility offers a comprehensive continuum of care, how does the team coordinate medical support if a resident’s health needs change suddenly?
- 6How do you maintain the well-maintained environment mentioned by families while balancing the demands of the current staffing capacity?
Personalized based on this facility's data
Key Review Excerpts
“I found it to be well maintained, staff was attentive to the people, they have all levels of care which I think provides peace of mind.”
“Love watching our residents at daily activities!!! They have so much enjoyment!!!”
“Don't have enough help to take adequate care of the patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with pressure sores (bedsores)
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with persistent nursing staffing shortages appearing across multiple surveys and complaint-triggered reports from families. The most recurring issues involve inadequate nursing staff levels, food safety and dietary services, and fire safety systems. While the facility reports correcting deficiencies, the repeated staffing violations suggest ongoing challenges that could impact daily care quality and safety for residents.
Oct 22, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Apr 24, 2025Routine8
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 13, 2024Routine12
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 13, 2024Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Jan 7, 2026ComplaintClean
Fed violations: 0, State violations: 0
Oct 22, 2025ComplaintClean
Fed violations: 1, State violations: 0
Jul 3, 2025OtherClean
Fed violations: 0, State violations: 0
May 24, 2025InspectionClean
Fed violations: 0, State violations: 0
Apr 24, 2025InspectionClean
Fed violations: 10, State violations: 0
Feb 20, 2025ComplaintClean
Fed violations: 1, State violations: 0
Dec 26, 2024ComplaintClean
Fed violations: 0, State violations: 0
Jul 13, 2024InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
The New Homestead Care Center
nonprofit
Chain Affiliation
Healthcare of Iowa
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 8 of 8 (Worst)
Ownership & Management
Owners
The Capstone Group INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit thenewhomestead.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.