The Neighborhoods at Brookview
Strong Medicare quality ratings; families often praise compassionate end-of-life support. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
While some families have experienced deep compassion and excellent communication during end-of-life care, recent feedback indicates a potential decline in staffing quality. When touring, we strongly recommend asking for current staff-to-resident ratios and requesting a clear explanation of billing policies to avoid the administrative frustrations reported by recent families.
Google Reviews
Google Reviews
5 reviews on Google“The Neighborhoods at Brookview receives polarized feedback, with some families praising the compassionate end-of-life care and staff engagement, while others report severe concerns regarding staffing levels and administrative conduct. While long-term residents have experienced warm, family-like support, recent reports highlight significant dissatisfaction with the facility's responsiveness and billing practices.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life support
- Active engagement with family members
- Regular social events and holiday celebrations
- Provision of snacks and refreshments for residents and visitors
Concerns
- Insufficient staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed you have a very active calendar for holidays and social events; could you walk me through what a typical week of engagement looks like for residents?
- 2With the facility currently caring for 79 residents, how do you ensure that each individual receives consistent, personalized attention throughout the day?
- 3I understand that end-of-life care is a particular strength here; how does your team support both the residents and their families during those sensitive times?
- 4Since you provide snacks and refreshments for visitors, what are some of the ways you encourage families to stay involved and feel at home when they come to visit?
- 5Regarding the recent health and safety inspections, could you explain the steps you have taken to address the two noted deficiencies to ensure the highest standard of care?
- 6How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies for residents?
Personalized based on this facility's data
Key Review Excerpts
“They were excellent with him, and with all of us family. They always relayed information to me if there were changes and updates.”
“They even sat with my mother at the end. Excellent facility.”
“Never have enough staff to care for residents. Our family took care of our loved one and no one there even cared when loved one died.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 10 deficiencies across 4 surveys, including one complaint-triggered issue where families reported safety concerns about accident hazards. The most recurring problems involve food service and dietary management, facility cleanliness and safety, and nutritional care. All deficiencies have been corrected by the provider, though safety and environmental issues have reappeared in recent surveys, suggesting ongoing challenges with maintaining consistent standards.
Nov 21, 2025Routine1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 31, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 31, 2023Routine4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
The Neighborhoods at Brookview
government
Ownership & Management
Owners
City of Brookings
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit brookingshealth.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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