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Nursing HomeMedicaid Investigative

The Manor, INC.

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

577 Washington Highway, Morrisville · Morrisville, VT 0566172 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 7 Google reviews

5
4
3
2
1
The Manor, INC. Nursing Home in Morrisville, VT — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • High staff turnover (60%)

Below average in VT · Meets national RN staffing standard · Above recommended total nurse staffing · $140,856 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

The Manor is highly regarded for its compassionate staff and clean environment, making it a strong candidate for families seeking high-quality long-term or hospice care. Given the consistently positive feedback, prospective families should feel confident in the facility's ability to provide dignified, respectful support.

Google Reviews

Google Reviews

7 reviews analyzed
The Manor, Inc. receives consistent praise for its compassionate, respectful staff and high standards of cleanliness. Families appreciate the facility's proximity to Copley Hospital and its ability to provide dignified care for residents, including those in hospice or end-of-life situations.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and respectful nursing staff
  • Consistently clean facility environment
  • Strong reputation for end-of-life and hospice care
  • Convenient location adjacent to medical services

Rating Trends

Tap a year to see what changed

2345.02020(1)5.02021(1)4.72022(3)5.02023(1)3.02024(2)

Distribution

5
4
4
0
3
0
2
0
1
0

How They Respond to Reviews

71%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given your facility's strong reputation for end-of-life and hospice care, what specific support systems do you have in place for families navigating those transitions?
  • 2I noticed your staffing rating is quite high; how do you maintain that level of consistency and engagement with the residents throughout the day?
  • 3With the recent health inspection results, what specific steps or quality improvement projects is the leadership team currently prioritizing to enhance the overall care experience?
  • 4I see that you are very active in responding to feedback online; how do you incorporate that family input into the daily operations and improvements here at The Manor?
  • 5Since you are conveniently located right next to medical services, how does that proximity benefit the residents when they need urgent or specialized care?
  • 6Could you walk me through the variety of daily activities available, and how you tailor those to keep residents active and socially connected?

Personalized based on this facility's data


Key Review Excerpts

She liked the food (which for her, was hard to believe) and she liked the staff and often commented that it was very clean - which was very important.

Long-term resident's family · 2021★★★★★

She was treated with respect and dignity. The staff at The Manor could not have been more kind and caring.

Hospice patient's family · 2020★★★★★

I have had friends live at The Manor during COVID; all was strictly and safely regulated.

Hospice patient's family · 2022★★★★★
Source: 7 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
4.19hrs
OK
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
14.4%
VT
20.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility36.2%
Worse than Avg
Here
36.2%
US
19.4%
VT
27.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
15.3%
VT
18.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
12.1%
VT
11.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
VT
94.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
VT
97.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.7%
Better than Avg
Here
89.7%
US
79.7%
VT
78.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.5%
Worse than Avg
Here
78.5%
US
81.8%
VT
83.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.6%
Worse than Avg
Here
5.6%
US
1.6%
VT
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
2penalties
Well below state avg (10.3)
4 complaint-triggered
$140,856 in fines

Families have filed multiple complaint reports triggering recent inspections, including serious concerns about abuse protection and staff training that occurred in December 2024. The facility shows recurring issues with abuse prevention policies, medication management, and infection control across multiple surveys from 2023 to 2024. While most deficiencies show correction dates, the pattern of repeated problems in critical safety areas warrants careful consideration during any visit.

Nov 25, 2025Complaint
1
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Apr 23, 2025Routine
1
0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Dec 16, 2024Complaint
3
0600SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0943MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Feb 7, 2024Routine
4
0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 15, 2023Routine
9
0841ModerateCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0868ModerateCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0657ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0604MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0353MinorCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

Dec 16, 2024

$112,847

Fine

Feb 7, 2024

$28,009

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Manor, INC.

Organization Type

nonprofit

Ownership & Management

Owners

Smith, Lynnette

Owner

Key personnel

Smith, LynnetteW-2 Managing EmployeeCoslett, JeffreyOfficer / DirectorMarron, RichardOfficer / DirectorNorder, AngelaOfficer / DirectorSmith, LynnetteOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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