The Manor, INC.
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 7 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (60%)
Below average in VT · Meets national RN staffing standard · Above recommended total nurse staffing · $140,856 in fines · Very few deficiencies
What this means for your family
The Manor is highly regarded for its compassionate staff and clean environment, making it a strong candidate for families seeking high-quality long-term or hospice care. Given the consistently positive feedback, prospective families should feel confident in the facility's ability to provide dignified, respectful support.
Google Reviews
Google Reviews
7 reviews analyzed“The Manor, Inc. receives consistent praise for its compassionate, respectful staff and high standards of cleanliness. Families appreciate the facility's proximity to Copley Hospital and its ability to provide dignified care for residents, including those in hospice or end-of-life situations.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and respectful nursing staff
- Consistently clean facility environment
- Strong reputation for end-of-life and hospice care
- Convenient location adjacent to medical services
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given your facility's strong reputation for end-of-life and hospice care, what specific support systems do you have in place for families navigating those transitions?
- 2I noticed your staffing rating is quite high; how do you maintain that level of consistency and engagement with the residents throughout the day?
- 3With the recent health inspection results, what specific steps or quality improvement projects is the leadership team currently prioritizing to enhance the overall care experience?
- 4I see that you are very active in responding to feedback online; how do you incorporate that family input into the daily operations and improvements here at The Manor?
- 5Since you are conveniently located right next to medical services, how does that proximity benefit the residents when they need urgent or specialized care?
- 6Could you walk me through the variety of daily activities available, and how you tailor those to keep residents active and socially connected?
Personalized based on this facility's data
Key Review Excerpts
“She liked the food (which for her, was hard to believe) and she liked the staff and often commented that it was very clean - which was very important.”
“She was treated with respect and dignity. The staff at The Manor could not have been more kind and caring.”
“I have had friends live at The Manor during COVID; all was strictly and safely regulated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering recent inspections, including serious concerns about abuse protection and staff training that occurred in December 2024. The facility shows recurring issues with abuse prevention policies, medication management, and infection control across multiple surveys from 2023 to 2024. While most deficiencies show correction dates, the pattern of repeated problems in critical safety areas warrants careful consideration during any visit.
Nov 25, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 23, 2025Routine1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 16, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Feb 7, 2024Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 15, 2023Routine9
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Dec 16, 2024
$112,847
Fine
Feb 7, 2024
$28,009
Ownership & Operations
Who Operates This Facility
The Manor, INC.
nonprofit
Ownership & Management
Owners
Smith, Lynnette
Owner
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit themanorvt.org
Medicare data downloads
Original nursing home datasets
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