The Manor Healthcare Residence
Strong Medicare quality ratings; families often praise friendly and polite staff. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
The facility offers a friendly and home-like atmosphere that many families find comforting. However, you should closely monitor hygiene and supervision, as past reports indicate issues with medical waste disposal and unobserved patient falls.
Google Reviews
Google Reviews
17 reviews analyzed“Families can expect a generally friendly and clean environment with staff members often described as hardworking and polite. However, there are serious concerns regarding patient safety and hygiene, specifically regarding unmonitored falls and improper disposal of medical waste.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and polite staff
- Clean environment
- Home-like atmosphere
- Hardworking nursing team
Concerns
- Inadequate supervision leading to patient falls
- Poor sanitary practices regarding medical waste disposal
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Since many people mention how much they love the home-like atmosphere here, what specific features of the residence help residents feel at home?
- 2With the nursing team being recognized for their hard work, how do you ensure they have enough support to provide constant supervision for residents at risk of falls?
- 3How does the facility manage the disposal of medical waste to ensure the environment stays as clean and safe as possible?
- 4What are some of the favorite daily activities or social events that the 66 residents here participate in together?
- 5In the event of a medical emergency during the night, what is the protocol for getting immediate care for a resident?
- 6How do you ensure that the high standards of your recent health inspections are maintained across all areas of the facility every day?
Personalized based on this facility's data
Key Review Excerpts
“I was there visiting my grandmother and some elderly woman who was I'm assuming a patient fell out of wheelchair and no workers was around to help her and unto her wheelchair.she tells me how the staff normally doesn't do they're job.”
“Nursing staff won't pick up after themselves. Especially changing a catheter . Instead of disposing of the used equipment. They just leave it on the floor.”
“Caring and friendly staff! Home like environment for the residents. Good CMS star rating!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring issues across three surveys, with families filing complaints that triggered investigations into safety hazards and abuse prevention policies. The most frequent problems involve heating and ventilation systems (cited in all three surveys), medication management, fire safety equipment, and care planning. While most deficiencies have correction dates, the persistent heating system problems and recent fire safety violations in December 2024 suggest ongoing maintenance challenges that warrant careful consideration during any visit.
Dec 11, 2025Routine6
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 12, 2024Routine4
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jul 12, 2023Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 12, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Coryell County Memorial Hospital Authority
for profit
MEXIA HEALTHCARE, LLC
KAREN EITSON
Chain Affiliation
Coryell County Memorial Hospital Authority
9 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 8 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit themanorhc.com
Medicare data downloads
Original nursing home datasets
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