The Manor at Seagoville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 168 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (54%)
Below average in Texas · Below recommended RN staffing · Below chain average · $96,616 in fines
What this means for your family
This facility is an excellent choice for patients requiring specialized wound care or intensive physical rehabilitation, as the nursing team is frequently singled out for their expertise. However, families should closely monitor hygiene and responsiveness, particularly during weekend or evening shifts, as some reviewers have noted delays in basic care and linen changes.
Google Reviews
Google Reviews
168 reviews on Google“Families considering The Manor at Seagoville will find a facility highly praised for its compassionate nursing staff, particularly in wound care and rehabilitation. While many reviewers highlight a clean and well-maintained environment, there are significant, critical concerns regarding inconsistent staffing levels and hygiene management during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled nursing staff
- Exceptional wound care services
- Well-maintained and clean facility
- Effective rehabilitation and physical therapy
- Friendly and professional administration
Concerns
- Inconsistent hygiene and linen changes (mentioned by 2 reviewers)
- Staffing shortages affecting response times (mentioned by 2 reviewers)
- Unpleasant facility odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 170 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to 5-star reviews, rarely acknowledging specific names or details mentioned in the text. The only deviation from templates occurs when addressing negative feedback, where they provide a standardized instruction to contact corporate.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff and the quality of your wound care; how do you ensure that level of care remains consistent for every resident?
- 2Since we noticed the administration is very active in communicating with families online, how can we best stay in touch with the leadership team regarding our loved one's progress?
- 3What specific steps are being taken to ensure that linen changes and room cleanliness are handled on a regular, predictable schedule?
- 4Could you tell us a bit about the daily dining experience and how the facility is working to enhance the variety and quality of the meals provided?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate physician oversight?
- 6What kind of social activities or group outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My dad underwent a hip replacement, and the entire experience was better than we ever could have hoped for. The staff was not only professional and skilled, but also incredibly compassionate and patient with him through the entire process.”
“The wound care nurse CC Sherman took went up and beyond her job description to ensure that my aunt was cared for properly.”
“My mother went in with a good state of mind, able to walk with a walker, and only needing wound care, but this place didn't take care of her. I had her transported to the ER, she was complaining of shortness of breath and chest pain.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 20 complaints against this facility, triggering more than half of its 37 deficiencies across medication management, care planning, and dietary services. The facility shows persistent problems with medication errors and proper labeling appearing across multiple surveys, while issues with developing complete care plans and meal quality also recur frequently. Though the facility corrects deficiencies when cited, the high volume of family complaints and repeated medication safety issues suggest ongoing care quality concerns that warrant careful consideration.
Jul 14, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jun 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 30, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 29, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 3, 2024Complaint6
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 14, 2025
$85,331
Fine
Dec 7, 2023
$12,649
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
SEAGO HEALTH CARE CENTER LTD CO
AURIELLE GRANGER
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 30 of 37
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
168 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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