Nursing HomeMedicaid Top Rated

The Manor at Greendale

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

2101 Greendale Boulevard, Findlay, OH 45840|77 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 14 Google reviews

(419) 422-3978 Directions Website

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What this means for your family

The Manor at Greendale is highly regarded for its compassionate, long-tenured staff and active memory care program, making it a strong contender for many families. However, given the serious concerns raised regarding medication management, we strongly advise you to ask the administration specifically about their medication verification protocols and how they handle resident medical history updates.

Google Reviews

14 reviews on Google

“The Manor at Greendale receives high praise for its dedicated, long-tenured staff and engaging activities, particularly within its memory care unit. While many families report excellent, compassionate care, there are isolated but severe concerns regarding medication management and overall quality of care that prospective families should investigate.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Consistent, long-tenured employees
Engaging daily activities for residents
Welcoming and supportive memory care environment

Concerns

Serious medical and medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 20 analyzed

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

1We've heard wonderful things about the long-tenured employees here; how do you foster that sense of stability and continuity for the residents?
2Could you walk us through your specific protocols for medication administration and how you double-check for accuracy?
3What kind of daily activities or social engagement programs do you have planned to keep the residents active and involved?
4With the 5-star overall rating, what are the specific areas where the team is currently focusing their efforts to improve the staffing levels?
5How does the nursing team handle unexpected medical emergencies or changes in a resident's condition during the night?
6How would you describe the atmosphere and level of support provided specifically within the memory care wing?

Personalized based on this facility's data

Key Review Excerpts

“The staff works well together and many have been working there for years. We have the same fabulous nurses and aides week after week.”

Memory care family member · 2025★★★★★

“The activities are engaging, the staff is very personable and treats the "guests" with dignity and respect.”

Long-term resident's family · 2025★★★★★

“The staff has never given me any cause to not trust them in their care of my mother. When we take her out for a meal and bring her back, someone is always there to greet her and make her feel safe upon her return.”

Memory care family member · 2025★★★★★

Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.46hrs

61%

Registered nurses for medical care

Total Nursing

3.71hrs

91%

All nurses + aides combined

Staff Turnover

44%

Lower is better (< 30% = good)

RN Turnover

54%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

12.1%

28.2%

Hancock

11.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility2.6%

Better than Avg

Here

2.6%

15.5%

9.4%

Hancock

15.4%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility4.8%

Better than Avg

Here

4.8%

14.4%

5.8%

Hancock

11.3%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility27.4%

Worse than Avg

Here

27.4%

19.5%

25.4%

Hancock

25.5%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility7.7%

Mixed vs Avgs

Here

7.7%

15.3%

6.9%

Hancock

12.8%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.4%

Better than Avg

Here

98.4%

93.4%

92.6%

Hancock

96.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility88.9%

Better than Avg

Here

88.9%

79.8%

75.6%

Hancock

78.9%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility83.3%

Better than Avg

Here

83.3%

81.8%

78.4%

Hancock

82.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.2%

Hancock

2.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

Near state avg (10.1)

The Manor at Greendale has 17 deficiencies across three surveys, with recurring issues in fire safety systems, resident rights, and safety protocols. Fire alarm system problems appeared in all three surveys (2021, 2023, 2025), suggesting persistent maintenance challenges. Recent deficiencies in February 2025 included infection control, medication labeling, and accident prevention. All violations have reported correction dates, indicating the facility addresses identified problems.

Feb 27, 2025Routine10 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0500Potential for harm · WidespreadCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0915Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 14, 2023Routine4 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Apr 19, 2021Routine3 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Manor at Greendale

Organization Type

for profit

Chain Affiliation

Chain Name

Hcf Management

Chain Size

22 facilities nationwide

Chain avg rating: 3.4/5 · Rank 3 of 22 (Best)

Ownership & Management

Owners

Hcf Operations, INC

Owner · Organization

100%

Hcf, INC