The Lodge at Wellmore- Tega Cay
Strong Medicare quality ratings; families often praise warm, compassionate, and attentive nursing and cna staff. Still worth an in-person visit.
based on 161 Google reviews
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What this means for your family
Wellmore is widely praised for its beautiful facility and highly effective therapy programs, making it a top choice for many families. However, given the recurring, serious reports of medical oversight issues and communication breakdowns, we strongly advise families to be highly involved in monitoring medication and care plans, especially during the first few days of a rehab stay.
Google Reviews
Google Reviews
161 reviews on Google“Wellmore at Tega Cay is a highly regarded facility that families frequently praise for its clean, upscale environment and compassionate, attentive staff. While the vast majority of reviews are glowing, a small but vocal minority of families have reported serious concerns regarding medical neglect, poor communication, and unprofessional conduct by specific staff members during rehab stays.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive nursing and CNA staff
- Clean, well-maintained, and upscale facility
- Effective and encouraging physical and occupational therapy programs
- Helpful and responsive admissions and administrative team
Concerns
- Inadequate medical care or neglect (e.g., untreated infections, medication errors, dehydration) (mentioned by 4 reviewers)
- Poor communication and responsiveness from management or nursing staff (mentioned by 4 reviewers)
- Unprofessional or hostile staff behavior (mentioned by 3 reviewers)
- Poor quality or lack of variety in food services (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 149 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the recent health inspection results in mind, what specific steps are you taking to ensure that clinical oversight and medical care standards remain high?
- 3I understand that medication management is a critical part of care; could you walk me through your current process for ensuring accuracy and preventing errors?
- 4Some families have mentioned concerns regarding communication responsiveness; what is the best way for us to stay in the loop with the nursing team regarding our loved one's health status?
- 5Given the feedback about dining variety, how do you handle dietary preferences or requests if a resident isn't satisfied with the daily menu options?
- 6Since you have a 5-star staffing rating, how does that high level of support translate into the daily social activities and engagement opportunities for residents?
Personalized based on this facility's data
Key Review Excerpts
“The skilled nursing facility has the best caregivers from nurses to CNAs. Everyone is always greeted with a smile from entering the doors and it’s so apparent that the patient’s are like family to them.”
“My dad came from Maryland to attend this wonderful facility . From the beginning he was welcomed and taken great care of. Lorrie (our Angel) the Admissions Coordinator went above and beyond to getting my dad admitted at Wellmore.”
“My dad had to be sent to the ER from this place and was then admitted to the ICU for several days. He became septic after a UTI was left untreated. He was also dehydrated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring safety hazard issues, with families filing three separate complaints about inadequate accident prevention and supervision over an 18-month period. The primary problem areas involve safety hazards, infection control, and care planning, with safety issues appearing in four of seven total deficiencies across multiple surveys. While the facility has corrected each cited deficiency, the repeated safety complaints from families suggest ongoing challenges in maintaining a consistently safe environment for residents.
Apr 3, 2025Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 16, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 23, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 20, 2025
$9,110
Fine
Jul 25, 2024
$16,801
Fine
Oct 16, 2023
$9,492
Fine
Jun 26, 2023
$2,470
Fine
Jun 20, 2023
$2,098
Ownership & Operations
Who Operates This Facility
The Lodge at Wellmore- Tega Cay
for profit
Ownership & Management
Owners
Wellmore LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
161 reviews from families & visitors
Official Website
Visit well-more.com
Medicare data downloads
Original nursing home datasets
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