The Living Centre
Strong Medicare quality ratings; families often praise compassionate hospice care. Still worth an in-person visit.
based on 10 Google reviews
Watch The Living Centre
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility has a history of providing compassionate hospice care, recent reports indicate a significant decline in management quality and communication. We strongly advise families to conduct an unannounced visit to observe floor activity and speak directly with staff about turnover rates before making a decision.
Google Reviews
Google Reviews
10 reviews on Google“The Living Centre receives polarized feedback, with some families praising the compassionate hospice and daily care, while others report severe dissatisfaction with management and communication. Recent reviews highlight a significant decline in quality, with specific concerns regarding staff turnover and a lack of administrative oversight on the floor.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate hospice care
- Engaging daily activities for residents
- Hard-working frontline staff
Concerns
- Poor management and lack of administrative oversight (mentioned by 3 reviewers)
- Communication and ethical issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassionate hospice care provided here; how does your team support families during those sensitive end-of-life transitions?
- 2With such a high staffing rating, how do you ensure that the hard-working frontline staff feels supported and well-communicated with by the administration?
- 3What specific types of engaging daily activities do you have planned to help residents stay social and active?
- 4How does the nursing team handle medical emergencies or sudden changes in a resident's condition during the night?
- 5What systems do you have in place to ensure that family members are kept consistently updated on their loved one's well-being and any changes in care?
- 6Since the facility is a cozy size with 50 residents, how do you maintain a personalized approach to each person's unique care plan?
Personalized based on this facility's data
Key Review Excerpts
“The Living Centre took care of my grandmother while she was on hospice until she passed. The care she received was wonderful and staff was very pleasant to deal with.”
“The Living Center is a very loving place. Staff work hard to make the residents there happy and feel welcome. Mangment is easy to work with.”
“Low quality in every way, from management, communication and ethics. ... if you want your family to be treated with dignity and care, do NOT send them here, they are only special in how bad that they are.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, with concerning issues including protection from abuse and neglect appearing repeatedly across multiple surveys. The facility shows recurring problems with fire safety systems, care planning, and abuse prevention protocols that persist despite corrections. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration during any visit.
Feb 26, 2026Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jan 30, 2025Routine6
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Egress Deficiencies
Have properly spaced exits within rooms.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Jan 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 3, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 31, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly spaced exits within rooms.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Dec 7, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Federal Penalties
Fine
Jun 3, 2024
$24,876
Fine
Dec 7, 2023
$12,649
Ownership & Operations
Who Operates This Facility
The Living Centre
for profit
Ownership & Management
Owners
Living Centre Limited
Owner · Organization
Watkins, Jordan
Owner (parent company)
Watkins, Kyle
Owner (parent company)
Watkins, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit livingcenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.