The Laurels of Sandy Creek
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 70 Google reviews
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What this means for your family
The Laurels of Sandy Creek has a dedicated therapy team that many families appreciate for post-hospital recovery. However, the facility suffers from persistent reports of understaffing and slow response times. We strongly recommend visiting during a weekend or evening to observe staffing levels firsthand and asking management specifically about their current nurse-to-patient ratios.
Google Reviews
Google Reviews
70 reviews on Google“The Laurels of Sandy Creek receives highly polarized feedback, with some families praising the compassionate staff and effective rehabilitation services, while others report severe neglect and poor communication. Recurring criticisms focus on chronic understaffing, slow response times to call lights, and low-quality food service. Families considering this facility should be aware of the significant inconsistency in care quality described by long-term residents and their relatives.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Strong community engagement and outreach
- Welcoming atmosphere for many long-term residents
Concerns
- Chronic understaffing leading to slow call-light response (mentioned by 5 reviewers)
- Poor food quality and dining presentation (mentioned by 6 reviewers)
- Lack of communication with family members (mentioned by 4 reviewers)
- Inconsistent cleanliness and hygiene standards (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management cares about responding to feedback; how do you currently use family suggestions to improve the dining experience and food variety?
- 2We have heard great things about the compassion of your nursing staff, but how do you ensure that call lights are answered quickly even during busier shifts?
- 3Could you walk us through your process for medication management to ensure everything is handled accurately and consistently?
- 4What specific steps are being taken to address the recent health inspection findings and improve the overall cleanliness of the resident rooms?
- 5How do you keep family members updated on their loved one's health and daily well-being to ensure we are always in the loop?
- 6What kind of daily activities or community engagement programs are available to keep the residents socially active and involved?
Personalized based on this facility's data
Key Review Excerpts
“The staff are great, they really cared about the patients, they took care of him far better than any of the other places he had been before.”
“Unorganized, call lights always on and it sometimes takes them over 30 mins to come. What if a patient was laying on the floor waiting for help.”
“My 80 yr old mother went into the hospital for two weeks for stomach ulcers. She was weak and required rehab. She was admitted to the laurels and within a week she had no appetite and lost a considerable amount of weight.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 13 complaint reports leading to federal citations at this facility, with recurring issues in resident protection from abuse and neglect, accident prevention, and infection control. The facility shows a pattern of deficiencies across multiple care areas including dietary services, resident rights, and nursing supervision, though most issues appear to be corrected after identification.
Mar 26, 2026Complaint5
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Oct 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 21, 2025Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Feb 5, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 9, 2024Routine4
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 29, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
The Laurels of Sandy Creek
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 37 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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