The Laurels of Forest Glenn
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 182 Google reviews
Watch The Laurels of Forest Glenn
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility offers a highly effective rehabilitation program, making it a potential choice for short-term recovery. However, the recurring reports of hygiene issues and slow response times are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and ensure their needs are being met.
Google Reviews
Google Reviews
182 reviews analyzed“The Laurels of Forest Glenn receives highly polarized reviews, with many families praising the dedicated physical therapy team and compassionate nursing staff for successful recoveries. However, a significant number of reviewers report serious concerns regarding cleanliness, slow response times to call bells, and inconsistent communication from administration. Prospective families should be aware that while many have positive experiences, there is a recurring pattern of complaints regarding neglect and poor facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, attentive, and compassionate nursing staff
- Engaging activities and social programs
- Proactive communication from specific staff members
Concerns
- Slow or non-existent response to call bells (mentioned by 6 reviewers)
- Facility cleanliness and hygiene issues (soiled linens, odors, pests) (mentioned by 8 reviewers)
- Inconsistent or poor communication from administration (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Staffing shortages or perceived lack of care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2Could you walk me through your current protocol for call bell response times to ensure residents get the assistance they need promptly?
- 3Given the importance of a comfortable living environment, what is your daily schedule for housekeeping and ensuring the cleanliness of resident rooms and common areas?
- 4I’ve heard wonderful things about your physical and occupational therapy programs; how do you integrate those sessions into a resident's daily routine?
- 5Could you explain the process for medication administration and how you track and verify that doses are delivered accurately and on time?
- 6With your 3-star staffing rating, how do you manage shift transitions to ensure that residents receive consistent, attentive care throughout the entire day and night?
Personalized based on this facility's data
Key Review Excerpts
“The staff, the entire staff, are wonderful people. My dad enjoyed his experience even when he was really having a hard time. The LNP was very attentive and caught some major red flags when my Dad was having a difficult time.”
“The facility is very clean and staff members really care for their patients/residents; interacting with compassion, reassurance and lots of smiles. The staff pay great attention to details, communicating with family with any changes or needs that arise.”
“My mother-in-law was here for a week before we moved her. This place started off great then they weren't. She was bedridden and couldn't get out bed to use the restroom. She had to wait an HOUR before someone came after she called for help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against The Laurels of Forest Glenn, particularly regarding accident prevention and safety supervision, which appears as a recurring problem across several surveys. The facility has also faced persistent issues with fire safety systems, electrical equipment, and quality oversight programs. While all deficiencies show correction dates, the repeated nature of safety concerns—especially the accident hazard violations appearing in both routine and complaint-driven inspections—suggests ongoing challenges that families should carefully evaluate during any visit.
May 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 12, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 26, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Apr 4, 2024Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Apr 4, 2024Complaint1
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Feb 23, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
May 12, 2025
$15,015
Fine
Jun 26, 2024
$84,078
Fine
Feb 23, 2024
$82,990
Payment Denial
Feb 23, 2024
32-day denial
Ownership & Operations
Who Operates This Facility
The Laurels of Forest Glenn
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
84 facilities nationwide
Chain avg rating: 2.9/5 · Rank 30 of 84
Ownership & Management
Owners
Qazi, Mohammad
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
182 reviews from families & visitors
Official Website
Visit laurelsofforestglenn.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Brightside Homes 2
< 1 miAdult Family Home · Garner, NC
Ann's Sunrise II
4.9 miAdult Family Home · Raleigh, NC
Calyx Living of Wakefield
5.2 miAssisted Living · Raleigh, NC
Wrenette's Place
5.4 miAdult Family Home · Raleigh, NC
Destiny Family Care Home #4
5.8 miAdult Family Home · Raleigh, NC
Brightside Homes III
6.1 miAdult Family Home · Raleigh, NC