The Hsc Pediatric Skilled Nursing Facility
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 42 Google reviews

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What this means for your family
While the clinical therapy team is highly regarded for their expertise and bedside manner, the facility suffers from severe administrative and communication failures. Families should be prepared to be highly proactive in managing their own billing and scheduling, and should carefully vet the equipment clinic services before committing.
Google Reviews
Google Reviews
42 reviews on Google“The HSC Pediatric Center receives polarized feedback, with many families praising the high quality of individual therapy and medical care for children. However, there are significant and recurring complaints regarding administrative incompetence, poor communication, and a frustrating equipment clinic that many describe as unreliable or money-focused. Families should be prepared for potential difficulties in scheduling, billing, and reaching staff via phone.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Knowledgeable medical staff
- Kid-friendly environment
- Strong bedside manner from therapists
Concerns
- Administrative and billing issues (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Equipment clinic service and reliability (mentioned by 4 reviewers)
- Staff rudeness and lack of professionalism (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do the therapists work with the residents to help them reach their specific recovery goals?
- 2Since the facility has such a kid-friendly environment, what kind of daily activities or social events are available to keep the residents engaged and happy?
- 3How does the nursing team manage medication schedules to ensure everything is handled accurately and safely every day?
- 4What is the best way for our family to stay in regular contact with the nursing staff or reach someone quickly if we have a question about our loved one's care?
- 5In the event of a medical emergency during the night, what are the specific protocols for getting immediate care and notifying the family?
- 6How does the facility approach cleanliness and maintaining a comfortable, tidy environment for the residents?
Personalized based on this facility's data
Key Review Excerpts
“Every person at HSC has treated my child with exceptional care and accommodation. Physical therapist is well-educated in complex condition my child deals with.”
“My daughter has been receiving therapy RSC-Bunker Hill Road since the summer of 2024. Her therapists have given her exceptional care. The therapists there are extremely knowledgable with great bedside manner.”
“They don’t tell you everything but when you ask questions they say “o they told you” so that was always an issue. It seems like everyone here is learning/training and the kids are the experiment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 10 measures
5
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who were physically restrained
Residents with pressure sores (bedsores)
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring issues, with families filing 9 complaints triggering federal inspections. The most persistent problems involve care planning and assessment, protection from abuse and neglect, and resident rights violations. Recent 2025 deficiencies in abuse prevention and care planning remain uncorrected with no correction plan, repeating the same issues found in earlier complaint-driven surveys, suggesting ongoing systemic problems that warrant careful consideration before admission.
Jul 25, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jul 25, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 8, 2024Routine5
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Dec 13, 2023Complaint7
Resident Rights Deficiencies
Provide immediate access to any resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 9, 2023Routine15
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Aug 12, 2021Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Ownership & Operations
Who Operates This Facility
The Hsc Pediatric Skilled Nursing Facility
nonprofit
Ownership & Management
Owners
Children's National Medical Center
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit childrensnational.org
Medicare data downloads
Original nursing home datasets
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