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Nursing HomeMedicaid

The Hsc Pediatric Skilled Nursing Facility

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.

1731 Bunker Hill Road Ne, North Michigan Park · Washington, DC 2001716 bedsLicensed & Active
4/5
Medicare
Inspection
Staffing
Google rating
3.3/5

based on 42 Google reviews

The Hsc Pediatric Skilled Nursing Facility Nursing Home in Washington, DC — Street View
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What this means for your family

While the clinical therapy team is highly regarded for their expertise and bedside manner, the facility suffers from severe administrative and communication failures. Families should be prepared to be highly proactive in managing their own billing and scheduling, and should carefully vet the equipment clinic services before committing.

Google Reviews

Google Reviews

42 reviews on Google
The HSC Pediatric Center receives polarized feedback, with many families praising the high quality of individual therapy and medical care for children. However, there are significant and recurring complaints regarding administrative incompetence, poor communication, and a frustrating equipment clinic that many describe as unreliable or money-focused. Families should be prepared for potential difficulties in scheduling, billing, and reaching staff via phone.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean3.0ActivitiesN/AMeds2.0MemoryN/AComms1.0Value2.0

Strengths

  • Exceptional physical and occupational therapy
  • Knowledgeable medical staff
  • Kid-friendly environment
  • Strong bedside manner from therapists

Concerns

  • Administrative and billing issues (mentioned by 3 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
  • Equipment clinic service and reliability (mentioned by 4 reviewers)
  • Staff rudeness and lack of professionalism (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(2)'19(7)'21(2)'23(7)'25(1)'26(1)

Distribution · 45 analyzed

5
22
4
3
3
1
2
1
1
18

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; how do the therapists work with the residents to help them reach their specific recovery goals?
  • 2Since the facility has such a kid-friendly environment, what kind of daily activities or social events are available to keep the residents engaged and happy?
  • 3How does the nursing team manage medication schedules to ensure everything is handled accurately and safely every day?
  • 4What is the best way for our family to stay in regular contact with the nursing staff or reach someone quickly if we have a question about our loved one's care?
  • 5In the event of a medical emergency during the night, what are the specific protocols for getting immediate care and notifying the family?
  • 6How does the facility approach cleanliness and maintaining a comfortable, tidy environment for the residents?

Personalized based on this facility's data


Key Review Excerpts

Every person at HSC has treated my child with exceptional care and accommodation. Physical therapist is well-educated in complex condition my child deals with.

Outpatient services parent · 2023★★★★★

My daughter has been receiving therapy RSC-Bunker Hill Road since the summer of 2024. Her therapists have given her exceptional care. The therapists there are extremely knowledgable with great bedside manner.

Parent of therapy patient · 2025★★★★★

They don’t tell you everything but when you ask questions they say “o they told you” so that was always an issue. It seems like everyone here is learning/training and the kids are the experiment.

Parent of patient · 2024☆☆☆☆
Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
7.32hrs
OK
Registered nurses for medical care
Total Nursing
11.02hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 10 measures

Better Than Avg

5

measures

Worse Than Avg

5

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility65.2%
Worse than Avg
Here
65.2%
US
19.5%
DC
12.1%
The district
8.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
19.4%
DC
21.4%
The district
22.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
DC
6.6%
The district
7.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
DC
90.7%
The district
90.1%
🔒

Residents who were physically restrained

↓ Lower is better
This Facility6.3%
Worse than Avg
Here
6.3%
US
0.1%
DC
0.5%
The district
0.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility8.8%
Worse than Avg
Here
8.8%
US
4.9%
DC
8.1%
The district
8.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (20.1)
9 complaint-triggered

This facility has a concerning pattern of recurring issues, with families filing 9 complaints triggering federal inspections. The most persistent problems involve care planning and assessment, protection from abuse and neglect, and resident rights violations. Recent 2025 deficiencies in abuse prevention and care planning remain uncorrected with no correction plan, repeating the same issues found in earlier complaint-driven surveys, suggesting ongoing systemic problems that warrant careful consideration before admission.

Jul 25, 2025Routine
3
0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Jul 25, 2025Complaint
2
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 8, 2024Routine
5
0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Dec 13, 2023Complaint
7
0562Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide immediate access to any resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 9, 2023Routine
15
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Aug 12, 2021Routine
2
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Hsc Pediatric Skilled Nursing Facility

Organization Type

nonprofit

Ownership & Management

Owners

Children's National Medical Center

Owner (parent company) · Organization

Key personnel

Nelson, PhilliciaOfficer / DirectorHolson, DeborahOfficer / DirectorRiley-Brown, MichelleOfficer / DirectorEpps, DonnaManagerChildren's National Medical CenterAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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