The Heritage of Richlands
Limited public data on The Heritage of Richlands. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 5 Google reviews
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What this means for your family
The facility provides excellent care for residents with dementia and maintains a clean, social environment. However, you should verify their current communication protocols, as past feedback indicates significant difficulty reaching the facility by phone.
Google Reviews
Google Reviews
5 reviews on Google“Families can expect a clean environment and a staff that excels at communicating updates regarding residents with complex needs like dementia. While residents generally enjoy the food and social aspects, there is a significant concern regarding the facility's responsiveness to phone calls.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and communicative staff
- Clean and well-maintained facility
- Positive social environment for residents
- Good quality dining
Concerns
- Difficulty reaching the facility via telephone
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about the menu variety and how much input residents have in meal planning?
- 2The facility looks very well-maintained; what is your routine for ensuring the common areas and resident rooms stay clean and comfortable?
- 3Since we want to stay closely connected, what is the best way for us to reach the staff or get quick updates if we have a question during the day?
- 4What kind of social activities or group outings do you host to help residents engage with one another and stay active in the community?
- 5In the event of a medical emergency or if a resident's needs change overnight, what is your protocol for contacting the family and coordinating care?
- 6We've heard the staff is very attentive; how do you ensure that each resident's unique daily preferences and personal care needs are met?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been there a little over a month and they have kept me completely up-to-date. Mom has made friends and is eating well, has gained a little weight even. She has frontal-lobe Dementia with Delusional Disorder and is quite angry about being there, but the staff has made me feel much better.”
“He says the food is good. He enjoys the staff and he has many friends there. He likes that they keep the place very clean.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 7, 2025Other
The facility failed to ensure proper referral and follow-up to meet the health care needs of a resident. Specifically, there was a delay in scheduling a colonoscopy that had been ordered by the resident's primary care provider for February 2025.
Mar 7, 2025Other
The facility failed to ensure proper referral and follow-up to meet the health care needs of a resident. Specifically, there was a delay in scheduling a colonoscopy appointment that had been ordered by the resident's primary care provider.
Dec 13, 2019Other
The facility failed to treat a resident with respect, consideration, and dignity by blending all pureed food items together rather than following the prescribed menu. Kitchen staff combined items like eggs, bacon, and toast into the grits for flavor, which deviated from the diet extension menu instructions to serve items separately.
Dec 13, 2019Other
The facility failed to ensure one resident was treated with respect, consideration, and dignity. Specifically, the facility blended all pureed food items together for the resident instead of following the specific instructions provided in the puree menu.
The facility failed to uphold the resident's right to be treated with dignity and individuality. Kitchen staff were observed blending all components of the resident's pureed diet (eggs, bacon, toast, and grits) into a single mixture, and staff failed to report this practice to management.
Mar 27, 2015Other
The facility failed to ensure proper referral and follow-up for residents' health needs, specifically regarding medication administration. One resident with mental illness frequently refused morning medications, leading to increased depression and suicidal ideation, while another resident refused necessary oxygen and heart medications. Additionally, medication administration processes were inconsistent, with staff failing to deliver medications to residents' rooms.
Contact
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References & Resources
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Google Reviews
5 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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