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Nursing HomeMedicaid Investigative

The Heritage at Lowman Rehab and Healthcare

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

201 Fortress Drive, White Rock, SC 29177176 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 7 Google reviews

5
4
3
2
1
The Heritage at Lowman Rehab and Healthcare Nursing Home in White Rock, SC — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (5 vs median 3)
  • High staff turnover (53%)
  • High RN turnover (53%)

Below average in SC · Below recommended RN staffing · Above recommended total nurse staffing · $14,664 in fines

Source: Medicare data

What this means for your family

The Heritage At Lowman is a strong candidate for those prioritizing intensive physical and occupational therapy, as patients report excellent recovery outcomes. However, families should be aware of conflicting reports regarding staff quality and should conduct a thorough tour to observe staff engagement levels firsthand.

Google Reviews

Google Reviews

7 reviews on Google
The Heritage At Lowman Rehab And Healthcare receives praise for its effective physical and occupational therapy programs, which have helped patients recover from significant health events like strokes. However, the facility faces criticism regarding the quality of its nursing staff, with some reviewers citing concerns about low wages impacting care standards and overall professionalism.

Quality Themes

Tap a score for details
FoodN/AStaff6.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms8.0Value2.0

Strengths

  • Effective physical and occupational therapy
  • Responsive nursing assistants
  • Willingness to address family concerns

Concerns

  • Low staff quality linked to poor compensation (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)2.02023(1)5.02024(1)4.02025(3)1.02026(1)

Distribution · 7 analyzed

5
3
4
1
3
1
2
1
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's strong focus on physical and occupational therapy, how do you integrate these rehabilitation services into a resident's daily routine?
  • 2I noticed that staffing levels are rated highly by CMS; how do you maintain this consistency in care throughout the different shifts?
  • 3Some families have expressed concerns about staff turnover and compensation; what steps is the facility taking to ensure your nursing assistants feel supported and stay with the team long-term?
  • 4Regarding the recent health inspection reports, could you walk me through the specific improvements you have implemented to address those findings?
  • 5How do you ensure that family concerns are addressed promptly, and what is your preferred process for keeping us updated on our loved one's health status?
  • 6What does a typical day look like for residents in terms of social activities, and how do you encourage participation for those who might be hesitant?

Personalized based on this facility's data


Key Review Excerpts

My mom was transferred to Lowman from Prisma Healthcare Parkridge and although an older facility, my mom received very good care. The nurses aids were young but they were caring and available.

Long-term resident's family · 2025★★★★

My whole left side was paralyzed from a stroke. I was at the Heritage for a month and now people can't even tell I had a stroke. They made me work hard on my physical therapy, but it was worth it.

Rehab patient · 2020★★★★★
Source: 7 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
4.11hrs
OK
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

11

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
93.4%
SC
91.2%
Richland
91.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility68.3%
Worse than Avg
Here
68.3%
US
95.5%
SC
90.6%
Richland
94.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
15.3%
SC
13.6%
Richland
12.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.5%
Worse than Avg
Here
25.5%
US
15.5%
SC
15.3%
Richland
15.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.3%
Mixed vs Avgs
Here
11.3%
US
12.1%
SC
3.0%
Richland
15.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
19.4%
SC
16.9%
Richland
18.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility22.1%
Worse than Avg
Here
22.1%
US
81.8%
SC
80.6%
Richland
78.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility61.2%
Worse than Avg
Here
61.2%
US
79.8%
SC
78.0%
Richland
73.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
SC
1.5%
Richland
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
2penalties
Above state avg (3.7)
3 complaint-triggered
$14,664 in fines

This facility shows recurring problems with medication management and safety supervision, with families filing complaints about these same issues. The most frequent deficiencies involve medication labeling and administration, accident prevention, and resident rights violations. While all violations have been corrected according to provider reports, the pattern of repeated medication management issues across multiple surveys and the fact that families have filed complaints about safety hazards suggest ongoing challenges with consistent care quality that warrant careful evaluation during visits.

Dec 9, 2025Routine
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Aug 6, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 4, 2024Routine
15
0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

May 14, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 3, 2023Routine
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 3, 2023Complaint
1
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Sep 4, 2024

$6,152

Fine

May 14, 2024

$8,512

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Heritage at Lowman Rehab and Healthcare

Organization Type

nonprofit

Ownership & Management

Owners

Lutheran Homes of Sc, INC.

Owner · Organization

Key personnel

Coleman, CharlesOfficer / DirectorShepke, FrankOfficer / DirectorColeman, CharlesManagerKnowles, AmandaManagerCurana Health of South Carolina PcAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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