The Heights of League City
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 64 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (69%)
- High RN turnover (100%)
Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · Worst in TOUCHSTONE COMMUNITIES chain · $132,398 in fines · Very few deficiencies
What this means for your family
This facility offers excellent physical therapy and a clean environment, which is great for rehabilitation. However, you must be extremely vigilant regarding medication administration and nursing responsiveness, as multiple families have reported life-threatening lapses in care and neglect.
Google Reviews
Google Reviews
64 reviews on Google“Families often praise the facility for its friendly, welcoming atmosphere and the high quality of the physical therapy team. However, there are serious, recurring allegations regarding medication errors, inadequate responsiveness to call lights, and instances of neglect in personal care. While some visitors find the recent renovations impressive, others report significant issues with staffing consistency and management attitude.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate physical therapy team
- Friendly and welcoming front-end staff
- Clean and recently renovated facilities
- Warm and inviting atmosphere
Concerns
- Medication management errors and delays (mentioned by 3 reviewers)
- Unresponsive nursing staff/call buttons (mentioned by 2 reviewers)
- Inadequate personal care and hygiene assistance (mentioned by 2 reviewers)
- Rude or unprofessional management/administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
The owner relies heavily on a set of pre-written templates that use repetitive phrases like 'Make Lives Better' and 'best-in-class care.' While they acknowledge the reviewer's name, the responses rarely address the specific details or unique sentiments expressed in the reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and recently renovated the facility looks; what kind of new amenities or updates have been added for the residents recently?
- 2We've heard great things about the physical therapy team here; how do you work with therapists to create a personalized movement plan for our loved one?
- 3Could you walk us through your specific process for ensuring medications are administered accurately and on a strict schedule?
- 4What is the protocol for responding to call buttons, and how do you ensure nursing staff are available to assist with personal care needs promptly?
- 5How does the administration handle communication with families to ensure we are always kept in the loop regarding any changes in care?
- 6What does a typical day look like in terms of social activities and group events to keep residents engaged and connected?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists are two of the best and are dedicated to helping the residents. Every day I visit him and there is always staff around who welcomes me, knows my dad and keep me[...]”
“My daughter had a horrible time at this place. She was suppose to be here for 5 days but by the third day she was in so much pain because the nurses would not give her her prescribed medications they were supposed to.”
“The Heights is finding those/has f[ound]... I’ve had my mom in every local facility over the last 12 years after each surgery. I would never go and go back to any of them! Awful experiences. But we have had the BEST experience here at The Heights!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 19 complaints triggering inspections, raising significant concerns about this facility's care quality. The most recurring issues involve accident prevention and safety hazards, resident assessment and care planning, and fire safety problems. While the facility has corrected most deficiencies when cited, the high volume of complaints suggests ongoing care issues that families should investigate thoroughly before placement.
Mar 19, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 19, 2025Complaint1
Environmental Deficiencies
Keep all essential equipment working safely.
Sep 17, 2025Routine3
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jul 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Jan 13, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Federal Penalties
Fine
Mar 19, 2026
$18,860
Fine
Jul 10, 2025
$17,345
Fine
Mar 7, 2025
$24,622
Fine
Jan 13, 2025
$18,353
Fine
May 30, 2024
$55,278
Fine
Sep 5, 2023
$7,460
Ownership & Operations
Who Operates This Facility
Uvalde County Hospital Authority
for profit
TOUCHSTONE STRATEGIES LEAGUE CITY, LLC
JOHN PAUL LOPEZ
Chain Affiliation
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 22 of 27 (Worst)
Ownership & Management
Owners
Uvalde County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit touchstone-communities.com
Medicare data downloads
Original nursing home datasets
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