The Heights of Gonzales
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 45 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a clean, warm, and person-centered environment, particularly for memory care. While the staff is overwhelmingly praised for their kindness, you should verify that staff professional standards are maintained during your visits, as one visitor noted concerns with cell phone use.
Google Reviews
Google Reviews
45 reviews analyzed“Families considering The Heights of Gonzales can expect a highly compassionate and friendly staff that treats residents like family. While the facility is widely praised for its cleanliness and welcoming atmosphere, one reviewer noted concerns regarding staff cell phone usage, and another mentioned a need for roof repairs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly staff
- Clean and well-maintained facility
- Welcoming and professional administration
- Engaging resident activities
Concerns
- Staff using cell phones in patient areas
- Facility maintenance (roofing)
- Communication issues with nursing leadership
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a small set of pre-written templates that repeat phrases like 'best-in-class, compassionate care' and 'mission of Making Lives Better.' While they occasionally include the reviewer's name, the core content of the responses is highly repetitive and often fails to address the specific details mentioned in the reviews.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through your review responses; how do you typically keep families updated on any changes in a resident's care plan?
- 2We noticed how much people praise the friendly atmosphere here, but how do you ensure staff stay focused on resident needs and minimize distractions in the care areas?
- 3With the high rating for resident activities, could you tell us more about what a typical weekly schedule looks like for someone living here?
- 4Since we want to ensure the environment stays as pristine as the reviews suggest, are there any current facility improvement projects underway, such as roofing or structural maintenance?
- 5How does the nursing team handle medical emergencies or changes in health status during the overnight hours?
- 6How does the leadership team work to ensure consistent and clear communication between the nursing staff and the families of residents?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs were very compassionate, caring and loving. The Administration seem to love where they work and are always happy to help with any concerns.”
“The staff was very understanding and did everything possible to make her feel welcome. They helped her understand she was in her new home.”
“All the nurses have been wonderful and are taking good care of my parents. I especially want to thank Sylvia and Flo in the memory unit.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues that families reported through complaints, particularly with safety protocols and nutrition services. The most frequent problems involve care planning and assessments, infection control, and food service management. While most deficiencies have been corrected, the pattern of repeated violations in similar areas across multiple surveys suggests ongoing challenges with maintaining consistent standards, warranting careful consideration during your visit.
Jan 28, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Dec 13, 2024Routine11
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 1, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 20, 2023Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Oct 6, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 31, 2022Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Ownership & Operations
Who Operates This Facility
Gonzales Healthcare Systems
for profit
TOUCHSTONE STRATEGIES GO, LLC
ROGER DYER
Chain Affiliation
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 8 of 27
Ownership & Management
Owners
Gonzales Healthcare Systems
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit theheightsgonzales.com
Medicare data downloads
Original nursing home datasets
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