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Nursing HomeMedicaid Investigative

The Healthcare Resort of Olathe

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

21250 West 151st Street, Olathe, KS 6606170 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 88 Google reviews

5
4
3
2
1
The Healthcare Resort of Olathe Nursing Home in Olathe, KS — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (13 vs median 9.0)
  • High staff turnover (72%)
  • High RN turnover (58%)

Below average in KS · Below recommended RN staffing · Very high staff turnover · Below chain average · $53,279 in fines

Source: Medicare data

What this means for your family

This facility offers a high-quality rehabilitation program and a clean, modern environment that many residents enjoy. However, families must be vigilant regarding medication management and call-button response times, as multiple reviewers have noted significant lapses in these areas. We strongly recommend frequent, unannounced visits to ensure your loved one's needs are being met consistently.

Google Reviews

Google Reviews

88 reviews on Google
The Healthcare Resort of Olathe receives polarized feedback, with many families praising the high-quality physical therapy team and the clean, modern facility environment. However, a significant number of reviewers report serious concerns regarding inconsistent nursing care, slow response times to call lights, and poor communication from management. Families should be aware that while many have positive experiences, there are recurring reports of neglectful care and staffing shortages.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean7.0Activities9.0Meds2.0MemoryN/AComms3.0Value6.0

Strengths

  • Highly skilled physical and occupational therapy team
  • Clean and well-maintained facility
  • Engaging activities and social programming
  • Professional and attentive administrative staff

Concerns

  • Slow response times to call lights (mentioned by 5 reviewers)
  • Medication management errors or missed doses (mentioned by 4 reviewers)
  • Understaffing and unprofessional staff behavior (mentioned by 6 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(6)'18(6)'20(2)'22(4)'24(10)'26(9)

Distribution · 85 analyzed

5
60
4
4
3
2
2
1
1
18

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the therapy team is highly regarded here; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
  • 2Given that timely assistance is so important for our peace of mind, what is your current process for monitoring and responding to call lights during different shifts?
  • 3We understand that medication management is complex; could you walk us through the safety protocols and double-check systems you have in place to ensure accuracy?
  • 4I see that your team makes an effort to engage with families online; what is the best way for us to maintain consistent communication with the nursing staff regarding our loved one's health updates?
  • 5With 13 recent state-cited deficiencies, what specific steps or training programs has the leadership team implemented to improve those areas and ensure a higher standard of care?
  • 6Since the facility offers such a robust social calendar, could you tell us about a favorite recent activity or event that the residents really enjoyed participating in?

Personalized based on this facility's data


Key Review Excerpts

The therapy team is excellent and provides personalized care that helps residents regain independence and reach their goals.

Family member · 2024★★★★★

The nursing staff were on the ball & saved him from mire complicated & potent medical problems.

Rehab patient's spouse · 2023★★★★

There were several times the call light was laying on the floor under the bed where she couldn’t reach it if she needed assistance to get up to go to the bathroom. On more than one occasion, her medications were laying in a cup in her room.

Family member · 2025☆☆☆☆
Source: 88 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility38.0%
Worse than Avg
Here
38.0%
US
12.1%
KS
6.1%
Johnson
10.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility40.0%
Worse than Avg
Here
40.0%
US
19.5%
KS
23.2%
Johnson
25.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.2%
Worse than Avg
Here
33.2%
US
19.4%
KS
23.0%
Johnson
24.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
15.3%
KS
17.4%
Johnson
16.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
KS
91.7%
Johnson
92.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.3%
Better than Avg
Here
13.3%
US
14.4%
KS
18.4%
Johnson
16.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
KS
75.6%
Johnson
81.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.2%
Better than Avg
Here
92.2%
US
79.7%
KS
73.5%
Johnson
78.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
KS
2.1%
Johnson
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
4penalties
Above state avg (10.1)
17 complaint-triggered
$53,279 in fines

Families filed numerous complaints triggering 17 deficiencies, raising serious concerns about this facility's care standards. Recurring problems include protection from abuse and neglect, medication errors, and accident prevention - issues that persist across multiple surveys from 2021 to 2025. While the facility corrects violations when cited, the pattern of repeated complaints and deficiencies in critical safety areas suggests ongoing quality problems that families should carefully consider.

Apr 16, 2025Routine
18
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Jan 23, 2025Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 17, 2024Complaint
2
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 19, 2024Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 21, 2024Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Feb 6, 2024Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Jan 23, 2025

$17,345

Fine

Sep 17, 2024

$10,036

Fine

Aug 19, 2024

$10,036

Fine

Jun 26, 2023

$15,862

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Healthcare Resort of Olathe

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 279 of 328

Ownership & Management

Owners

Gateway Healthcare LLC

Owner · Organization

The Ensign Group INC

Owner (parent company) · Organization

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Allen, MarthaManaging Control - Governing BodyReese, RobertManaging Control - Governing BodyBurnam, SoonOfficer / DirectorJorgensen, DavidOfficer / DirectorKeetch, ChadOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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