The Healthcare Resort of Olathe
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 88 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 9.0)
- High staff turnover (72%)
- High RN turnover (58%)
Below average in KS · Below recommended RN staffing · Very high staff turnover · Below chain average · $53,279 in fines
What this means for your family
This facility offers a high-quality rehabilitation program and a clean, modern environment that many residents enjoy. However, families must be vigilant regarding medication management and call-button response times, as multiple reviewers have noted significant lapses in these areas. We strongly recommend frequent, unannounced visits to ensure your loved one's needs are being met consistently.
Google Reviews
Google Reviews
88 reviews on Google“The Healthcare Resort of Olathe receives polarized feedback, with many families praising the high-quality physical therapy team and the clean, modern facility environment. However, a significant number of reviewers report serious concerns regarding inconsistent nursing care, slow response times to call lights, and poor communication from management. Families should be aware that while many have positive experiences, there are recurring reports of neglectful care and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy team
- Clean and well-maintained facility
- Engaging activities and social programming
- Professional and attentive administrative staff
Concerns
- Slow response times to call lights (mentioned by 5 reviewers)
- Medication management errors or missed doses (mentioned by 4 reviewers)
- Understaffing and unprofessional staff behavior (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the therapy team is highly regarded here; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2Given that timely assistance is so important for our peace of mind, what is your current process for monitoring and responding to call lights during different shifts?
- 3We understand that medication management is complex; could you walk us through the safety protocols and double-check systems you have in place to ensure accuracy?
- 4I see that your team makes an effort to engage with families online; what is the best way for us to maintain consistent communication with the nursing staff regarding our loved one's health updates?
- 5With 13 recent state-cited deficiencies, what specific steps or training programs has the leadership team implemented to improve those areas and ensure a higher standard of care?
- 6Since the facility offers such a robust social calendar, could you tell us about a favorite recent activity or event that the residents really enjoyed participating in?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is excellent and provides personalized care that helps residents regain independence and reach their goals.”
“The nursing staff were on the ball & saved him from mire complicated & potent medical problems.”
“There were several times the call light was laying on the floor under the bed where she couldn’t reach it if she needed assistance to get up to go to the bathroom. On more than one occasion, her medications were laying in a cup in her room.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints triggering 17 deficiencies, raising serious concerns about this facility's care standards. Recurring problems include protection from abuse and neglect, medication errors, and accident prevention - issues that persist across multiple surveys from 2021 to 2025. While the facility corrects violations when cited, the pattern of repeated complaints and deficiencies in critical safety areas suggests ongoing quality problems that families should carefully consider.
Apr 16, 2025Routine18
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Jan 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 17, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 21, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 6, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jan 23, 2025
$17,345
Fine
Sep 17, 2024
$10,036
Fine
Aug 19, 2024
$10,036
Fine
Jun 26, 2023
$15,862
Ownership & Operations
Who Operates This Facility
The Healthcare Resort of Olathe
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 279 of 328
Ownership & Management
Owners
Gateway Healthcare LLC
Owner · Organization
The Ensign Group INC
Owner (parent company) · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit thehealthcareresortolathe.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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