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Nursing HomeMedicaid Investigative

The Health Center at Research Park

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5275 Millennium Drive, Huntsville, AL 3580691 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 58 Google reviews

5
4
3
2
1
The Health Center at Research Park Nursing Home in Huntsville, AL — Street View
Street View

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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (11 vs median 3.0)
  • High staff turnover (66%)

Bottom 25% in AL · Meets national RN staffing standard · Worst in THE ENSIGN GROUP chain · $69,011 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility offers modern, private rooms and a strong therapy team, which many families appreciate. However, the recurring reports of neglect and staffing shortages are critical red flags. If you choose this facility, maintain a very high level of daily involvement and ensure you have direct contact information for nursing leadership to address care concerns immediately.

Google Reviews

Google Reviews

58 reviews on Google
The Health Center at Research Park receives highly polarized feedback, with recent reviews showing a sharp divide between praise for the facility's appearance and criticism regarding basic care standards. While some families report excellent experiences with therapy and nursing staff, others express serious concerns about hygiene, understaffing, and a lack of responsiveness from management. Prospective families should be aware of the inconsistency in care quality, as experiences appear to vary significantly depending on the specific staff on duty.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean5.0ActivitiesN/AMeds2.0Memory2.0Comms2.0ValueN/A

Strengths

  • Modern, private room accommodations
  • Friendly and attentive nursing staff
  • Effective rehabilitation therapy services
  • Clean and welcoming facility environment

Concerns

  • Chronic understaffing leading to neglect (mentioned by 6 reviewers)
  • Poor hygiene and failure to assist with basic needs like bathing/changing (mentioned by 5 reviewers)
  • Lack of administrative communication and responsiveness (mentioned by 4 reviewers)
  • Inconsistent or poor quality food service (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(2)'22(2)'24(5)'26(14)

Distribution · 64 analyzed

5
40
4
2
3
2
2
5
1
15

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and personal care needs?
  • 2I noticed the facility has had some recent state violations; could you walk me through the steps you are taking to improve these specific areas and ensure consistent quality of care?
  • 3How does your team handle communication with families when a resident has a change in condition or a medical emergency, especially during evening or weekend hours?
  • 4I see that the facility has a 3-star staffing rating; what is your current strategy for maintaining consistent staffing levels to prevent the gaps in care that some families have expressed concerns about?
  • 5Could you describe the daily activity schedule for residents, and how do you ensure that those who need extra support are actively engaged throughout the day?
  • 6Regarding the dining experience, what measures are being taken to improve the quality and consistency of meal service to better meet the nutritional preferences of the residents?

Personalized based on this facility's data


Key Review Excerpts

I like how his nurse asked if he wanted to be woken up for meds or not, and didn't argue with him when he said no. She just said they would wait till he was awake.

Memory care family member · 2025★★★★★

This place is understaffed, unprofessional, dirty, and lacks communication. They are not taking proper care of my sister many times she has not being bathed or changed properly.

Long-term resident's family · 2024☆☆☆☆

My sweet mother has dementia and she suffered a fall and was admitted to the hospital where she received excellent care but after she left and went to this facility everything went down hill.

Memory care family member · 2023☆☆☆☆
Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
90%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
48%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility56.0%
Worse than Avg
Here
56.0%
US
19.5%
AL
24.7%
Madison
24.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.4%
Mixed vs Avgs
Here
6.4%
US
12.1%
AL
1.4%
Madison
19.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
15.5%
AL
21.4%
Madison
17.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
15.3%
AL
13.3%
Madison
14.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.9%
Worse than Avg
Here
19.9%
US
19.4%
AL
13.3%
Madison
19.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility95.9%
Better than Avg
Here
95.9%
US
95.5%
AL
94.8%
Madison
91.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.3%
Worse than Avg
Here
78.3%
US
81.8%
AL
84.8%
Madison
78.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.3%
Mixed vs Avgs
Here
75.3%
US
79.8%
AL
80.3%
Madison
70.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
AL
2.0%
Madison
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
2penalties
Well above state avg (3.9)
7 complaint-triggered
$69,011 in fines

Families filed reports that led to serious concerns about resident protection and behavioral health care in 2024, though all issues have correction dates. The facility shows recurring problems with nutrition and dietary services across multiple surveys, resident safety protections, and care planning. While deficiencies appear to be addressed when identified, the pattern of complaint-triggered violations regarding resident abuse protection warrants careful consideration during any visit.

Jun 18, 2024Routine
6
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 18, 2024Complaint
7
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0740Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0741Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 22, 2021Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0800Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Mar 28, 2019Routine
4
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0576Minimal · WidespreadCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

Federal Penalties

Fine

Jun 18, 2024

$69,011

Payment Denial

Jun 18, 2024

4-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Health Center at Research Park

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 319 of 328 (Worst)

Ownership & Management

Owners

Southstone Healthcare LLC

Owner · Organization

100%

Key personnel

Vollmer, DonaldManaging Control - Governing BodyWilson, HunterManaging Control - Governing BodyAlbrechtsen, TylerOfficer / DirectorAlbrechtsen, TylerOfficer / DirectorBurnam, SoonOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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