The Health Center at Research Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 58 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (11 vs median 3.0)
- High staff turnover (66%)
Bottom 25% in AL · Meets national RN staffing standard · Worst in THE ENSIGN GROUP chain · $69,011 in fines · Abuse citation
What this means for your family
This facility offers modern, private rooms and a strong therapy team, which many families appreciate. However, the recurring reports of neglect and staffing shortages are critical red flags. If you choose this facility, maintain a very high level of daily involvement and ensure you have direct contact information for nursing leadership to address care concerns immediately.
Google Reviews
Google Reviews
58 reviews on Google“The Health Center at Research Park receives highly polarized feedback, with recent reviews showing a sharp divide between praise for the facility's appearance and criticism regarding basic care standards. While some families report excellent experiences with therapy and nursing staff, others express serious concerns about hygiene, understaffing, and a lack of responsiveness from management. Prospective families should be aware of the inconsistency in care quality, as experiences appear to vary significantly depending on the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Modern, private room accommodations
- Friendly and attentive nursing staff
- Effective rehabilitation therapy services
- Clean and welcoming facility environment
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor hygiene and failure to assist with basic needs like bathing/changing (mentioned by 5 reviewers)
- Lack of administrative communication and responsiveness (mentioned by 4 reviewers)
- Inconsistent or poor quality food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and personal care needs?
- 2I noticed the facility has had some recent state violations; could you walk me through the steps you are taking to improve these specific areas and ensure consistent quality of care?
- 3How does your team handle communication with families when a resident has a change in condition or a medical emergency, especially during evening or weekend hours?
- 4I see that the facility has a 3-star staffing rating; what is your current strategy for maintaining consistent staffing levels to prevent the gaps in care that some families have expressed concerns about?
- 5Could you describe the daily activity schedule for residents, and how do you ensure that those who need extra support are actively engaged throughout the day?
- 6Regarding the dining experience, what measures are being taken to improve the quality and consistency of meal service to better meet the nutritional preferences of the residents?
Personalized based on this facility's data
Key Review Excerpts
“I like how his nurse asked if he wanted to be woken up for meds or not, and didn't argue with him when he said no. She just said they would wait till he was awake.”
“This place is understaffed, unprofessional, dirty, and lacks communication. They are not taking proper care of my sister many times she has not being bathed or changed properly.”
“My sweet mother has dementia and she suffered a fall and was admitted to the hospital where she received excellent care but after she left and went to this facility everything went down hill.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports that led to serious concerns about resident protection and behavioral health care in 2024, though all issues have correction dates. The facility shows recurring problems with nutrition and dietary services across multiple surveys, resident safety protections, and care planning. While deficiencies appear to be addressed when identified, the pattern of complaint-triggered violations regarding resident abuse protection warrants careful consideration during any visit.
Jun 18, 2024Routine6
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 18, 2024Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 22, 2021Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Mar 28, 2019Routine4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Federal Penalties
Fine
Jun 18, 2024
$69,011
Payment Denial
Jun 18, 2024
4-day denial
Ownership & Operations
Who Operates This Facility
The Health Center at Research Park
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 319 of 328 (Worst)
Ownership & Management
Owners
Southstone Healthcare LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit researchparkhealth.com
Medicare data downloads
Original nursing home datasets
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