The Haven on the River
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 11.0)
- High staff turnover (76%)
- High RN turnover (73%)
Bottom 25% in IL · Below recommended RN staffing · Significantly below average staffing · Very high staff turnover · Worst in CREST HEALTHCARE CONSULTING chain · No penalties on record
What this means for your family
The Haven on the River is highly regarded for its compassionate nursing staff and clean environment, making it a strong candidate for long-term and memory care. However, families should be proactive about safeguarding personal belongings and clarifying administrative policies, as there have been reports of poor communication regarding property loss.
Google Reviews
Google Reviews
30 reviews on Google“The Haven on the River receives high praise for its clean environment and compassionate, attentive nursing staff who are frequently described as treating residents like family. While most feedback is overwhelmingly positive regarding care and rehabilitation, there is a notable concern regarding administrative transparency and the handling of personal property issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and attentive nursing staff
- Effective rehabilitation services
- Welcoming and helpful administrative team
Concerns
- Lack of administrative transparency and accountability regarding missing personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a 1-star CMS staffing rating, could you walk me through how you manage daily staffing levels to ensure residents receive consistent, hands-on care?
- 2I noticed the facility has had 14 state violations over the past year; what specific steps are you taking to address these findings and improve your overall quality metrics?
- 3How do you ensure the security and tracking of personal belongings for residents, and what is your protocol if an item goes missing?
- 4Many reviews highlight the compassionate nature of your nursing team; how do you foster that culture while managing the current staffing challenges?
- 5What does a typical daily activity schedule look like for residents to ensure they stay engaged and active within the facility?
- 6How are medical emergencies handled on-site, and at what point is a resident typically transferred to a hospital for a higher level of care?
Personalized based on this facility's data
Key Review Excerpts
“My 84yr old Mother was placed here for long term memory care for dementia.I can say it’s clean , staff very friendly n caring. . Even though I want my momma back home , she seems happy.”
“He stayed for a little over a month and was able to go back home thanks to their acceptional physical and occupational therapy services. Very welcoming and accommodating facility!”
“Those folks treated her like a queen. During her last days on this earth, they proved their love for her. Their dedication to her was shown by their love in the way she was treated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
13
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints, particularly regarding inadequate nursing staffing that has persisted across multiple years (2023, 2025), medication management problems, and issues with basic daily care assistance. The 20 complaint-triggered deficiencies out of 56 total suggest ongoing resident and family dissatisfaction, with recurring problems in staffing levels, pharmaceutical services, and quality of care that appear to cycle rather than resolve permanently.
Apr 16, 2026Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 25, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Mar 6, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 6, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 3, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Oct 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 3, 2025
$300,930
Payment Denial
Dec 3, 2025
71-day denial
Ownership & Operations
Who Operates This Facility
The Haven on the River
for profit
Chain Affiliation
Crest Healthcare Consulting
13 facilities nationwide
Chain avg rating: 1.6/5 · Rank 11 of 13 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit havenontheriver.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.