The Haven of Paris
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (38 vs median 11.0)
- High staff turnover (63%)
- High RN turnover (77%)
Bottom 25% in IL · Below recommended RN staffing · Worst in CREST HEALTHCARE CONSULTING chain · $387,748 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the facility offers a warm, social environment with staff who genuinely care for residents, there are recurring reports of staffing shortages and inconsistent rehabilitation quality. When touring, ask specifically about current nurse-to-patient ratios and how they handle special dietary requests, as these have been identified as primary pain points for families.
Google Reviews
Google Reviews
48 reviews on Google“The Haven of Paris receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and the facility's ability to keep residents engaged through activities. However, significant concerns exist regarding staffing levels, the quality of rehabilitation services, and the nutritional value of the food provided. Potential families should be aware that while many report a warm environment, others have experienced serious lapses in basic care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Active engagement and social outings for residents
- Strong communication with families
- Clean and well-maintained interior spaces
Concerns
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Inadequate rehabilitation and therapy services (mentioned by 2 reviewers)
- Poor food quality and lack of nutritional variety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what is the average response time for a resident who uses their call light during the evening or overnight hours?
- 2I noticed the facility has a strong focus on social outings; could you walk me through a typical weekly activity calendar and how you ensure residents with different mobility levels are included?
- 3We understand that nutrition is vital; what steps is the kitchen team taking to improve the variety and quality of the dining experience for residents?
- 4How does your rehabilitation and therapy department coordinate with nursing staff to ensure residents are meeting their recovery goals?
- 5With 38 recent state violations on record, what specific improvements or new protocols have been implemented to address these concerns and ensure the highest standard of care?
- 6In the event of a sudden medical change or emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The staff was absolutely amazing with her and kept my sister and I informed of all things happening. I appreciate them more than they know.”
“My brother finally had to call 911 after sitting in his bowel movement because no one would come to help him.”
“The nurses come in and dance with her. She was so excited that she got her nails painted, they come and do her hair and the food is good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
1
measures
15
measures
1
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 46% of deficiencies, with recurring issues in accident prevention, abuse protection, and medication management. The facility shows persistent patterns across multiple complaint investigations, particularly regarding resident safety hazards and inadequate supervision to prevent accidents. While most issues appear corrected after being cited, the frequency of similar problems suggests ongoing systemic challenges with maintaining consistent care standards.
Apr 21, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 9, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 14, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 17, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 13, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 17, 2025
$70,720
Payment Denial
Oct 16, 2025
10-day denial
Fine
Oct 16, 2025
$54,320
Fine
Jul 16, 2025
$99,450
Payment Denial
Jul 16, 2025
21-day denial
Fine
Apr 25, 2025
$28,730
Fine
Dec 18, 2024
$12,048
Fine
Dec 18, 2024
$12,048
Fine
Dec 18, 2024
$15,642
Payment Denial
Dec 18, 2024
41-day denial
Fine
Jul 24, 2024
$39,163
Payment Denial
Jan 5, 2024
44-day denial
Fine
Jan 5, 2024
$165,197
Ownership & Operations
Who Operates This Facility
The Haven of Paris
for profit
Chain Affiliation
Crest Healthcare Consulting
13 facilities nationwide
Chain avg rating: 1.6/5 · Rank 9 of 13 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit havenofparis.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.