The Haven of Bridgeport
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Best in HAVEN HEALTHCARE chain · No penalties on record
What this means for your family
The facility offers a modern environment and effective rehab services, but the reports of severe medical neglect and poor communication are significant red flags. Before choosing this facility, we strongly recommend requesting a tour and specifically asking about their protocols for family notification during medical emergencies and their current nurse-to-patient ratios.
Google Reviews
Google Reviews
34 reviews on Google“The Haven of Bridgeport, formerly known as Aperion Care, receives polarized feedback from families and residents. While many reviewers praise the facility's recent renovations, clean environment, and supportive therapy staff, others report critical failures in medical oversight, communication, and staffing ratios. Families should weigh the positive reports of a welcoming atmosphere against serious allegations regarding neglect and poor responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, newly remodeled facility
- Supportive and knowledgeable rehab therapy team
- Active calendar of events and community involvement
- Welcoming and friendly environment
Concerns
- Poor communication with families and lack of responsiveness to concerns (mentioned by 4 reviewers)
- Understaffing leading to neglected resident needs (mentioned by 2 reviewers)
- Unprofessional or judgmental staff interactions with family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has been recently remodeled; could you show us some of the updated common areas where residents spend their time?
- 2With such an active calendar of events, how do you ensure residents are encouraged to participate in the community activities?
- 3How does the nursing team manage medication administration to ensure everything is handled accurately and on schedule?
- 4What is the best way for us to stay in regular contact with the nursing staff regarding updates on our loved one's care?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 6How do you ensure that the rehab therapy team can provide consistent, personalized attention to each resident's recovery goals?
Personalized based on this facility's data
Key Review Excerpts
“It's been nearly a month since I started my rebab at Aperion Care Bridgeport. I quickly came to realize how wonderful Aperion is. I was afraid to come because I did not know anyone here, but after a few therapy sessions I realized this was the perfect place for me.”
“Imagine letting your clients to become septic, from a UTI with kidney failure within a year of having a them. Imagine letting a client starve for 3 days because the infection is so bad that they aren’t making sound decisions.”
“This facility has the RUDEST customer service akills I have ever encountered. They are very unprofessional when talking to a family member.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
10
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint-triggered deficiencies (10 total), indicating families have filed reports about care issues. The most recurring problems involve accident prevention and safety hazards, food service and nutrition, and resident rights violations. Several recent serious deficiencies from late 2024 and 2026 involving nursing staffing and resident dignity remain uncorrected with no correction plan, suggesting ongoing care quality concerns that prospective families should investigate thoroughly before considering placement.
Jan 7, 2026Complaint5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 3, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 24, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 31, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Ownership & Operations
Who Operates This Facility
The Haven of Bridgeport
for profit
Chain Affiliation
Haven Healthcare
7 facilities nationwide
Chain avg rating: 1.0/5 · Rank 7 of 7 (Worst) (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit havenbridgeport.com
Medicare data downloads
Original nursing home datasets
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