A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 295 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
The Harrison at Heritage has a middle-range Medicare overall rating. Strengths include exceptional physical and occupational therapy. Some reviewers note concerns about slow response times to call lights, especially on weekends/nights (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Harrison at Heritage is highly regarded by many for its exceptional rehabilitation services and a beautiful, well-maintained facility. While many families praise the compassionate therapy and nursing teams, there are significant, recurring reports of medication errors, slow response times to call lights, and issues with communication during night and weekend shifts.
Quality Themes
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Concerns
Rating Trends
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Distribution · 201 analyzed
The owner relies heavily on a small set of repetitive templates to respond to reviews. While they attempt to direct serious complaints to a corporate email, the vast majority of responses are copy-pasted phrases that do not acknowledge specific details mentioned by the reviewers.
Personalized based on this facility's data
Key Review Excerpts
“The therapy was incredibly good. Luis was encouraging and knowledgable. My care was wonderful Aide T obviously loves her job, being always upbeat and happy.”
“The Harrison was much cleaner and nicer than the other places I looked at. We had to go back to rehab after another hospital visit Thanksgiving. We came back to the Harrison and all the staff were friendly and recognized us.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has significant concerns with 37 deficiencies across recent surveys, including multiple family complaints triggering investigations. The most frequent problems involve medication management, safety hazards, care planning, and abuse prevention. Issues persist across multiple surveys in similar areas, suggesting ongoing challenges with correcting core problems. Families should carefully evaluate whether this facility can provide safe, appropriate care for their loved one.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
May 31, 2024
$56,550
Fine
Mar 29, 2024
$8,979
Dallas County Hospital District
for profit
FW SENIOR COMMUNITY LTD CO
LAURA E DAVIS
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 11 of 37
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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