The Harrison at Heritage
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 291 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation due to its highly-rated therapy teams and beautiful environment. However, families should closely monitor medication administration and be prepared to advocate for prompt responses to call lights, particularly during evening and weekend hours.
Google Reviews
Google Reviews
291 reviews on Google“The Harrison at Heritage is highly regarded by many for its exceptional rehabilitation services and a beautiful, well-maintained facility. While many families praise the compassionate therapy and nursing teams, there are significant, recurring reports of medication errors, slow response times to call lights, and issues with communication during night and weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Beautiful, clean, and well-maintained building
- Friendly and attentive nursing and CNA staff
- Engaging activities and social programs
Concerns
- Slow response times to call lights, especially on weekends/nights (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Unresponsive or rude administrative/front desk communication (mentioned by 3 reviewers)
- Inconsistent wound care or hygiene monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 197 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to reviews. While they attempt to direct serious complaints to a corporate email, the vast majority of responses are copy-pasted phrases that do not acknowledge specific details mentioned by the reviewers.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and beautiful the building is; what specific steps does the facility take to ensure this level of cleanliness is consistent across all resident rooms?
- 2Since the facility is so active with social programs, could you tell us more about the types of engaging activities available for residents to participate in daily?
- 3How does the nursing team manage medication administration, particularly during the transition between day and night shifts, to ensure everything is timely and accurate?
- 4With the facility being so well-regarded for its physical and occupational therapy, how do you coordinate these services with the daily nursing care plan?
- 5What is the protocol for responding to call lights during the weekends or overnight hours to ensure residents receive prompt assistance?
- 6How does the administration handle communication with families, and what is the best way for us to stay updated on our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy was incredibly good. Luis was encouraging and knowledgable. My care was wonderful Aide T obviously loves her job, being always upbeat and happy.”
“The Harrison was much cleaner and nicer than the other places I looked at. We had to go back to rehab after another hospital visit Thanksgiving. We came back to the Harrison and all the staff were friendly and recognized us.”
“I have lived here for 3 years and i have really penjoyed it. The Nursing Staff here is very good and the even the housekeeping staff keeps my room clean and the food is always good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 37 deficiencies across recent surveys, including multiple family complaints triggering investigations. The most frequent problems involve medication management, safety hazards, care planning, and abuse prevention. Issues persist across multiple surveys in similar areas, suggesting ongoing challenges with correcting core problems. Families should carefully evaluate whether this facility can provide safe, appropriate care for their loved one.
Dec 4, 2025Routine8
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 26, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Mar 6, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 23, 2025Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 6, 2024Routine10
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 6, 2024Complaint2
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 31, 2024
$56,550
Fine
Mar 29, 2024
$8,979
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
FW SENIOR COMMUNITY LTD CO
LAURA E DAVIS
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 11 of 37
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
291 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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