The Green House Cottages of Walnut Ridge
Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
The facility shows strong results for short-term rehabilitation and recovery, as evidenced by recent positive experiences. However, families should be vigilant regarding staff communication and responsiveness, as multiple reviewers have raised concerns about unprofessional conduct and difficulty reaching staff.
Google Reviews
Google Reviews
16 reviews on Google“The Green House Cottages of Walnut Ridge receives praise for its effective rehab services and the personalized, home-like environment of the cottages. However, some families and visitors have reported significant concerns regarding staff professionalism, poor communication, and instances of neglectful behavior toward residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Home-like cottage environment
- Attentive care for short-term residents
Concerns
- Unprofessional staff behavior and poor communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since the Green House model focuses on a home-like environment, how do you foster a sense of community and daily engagement among the 119 residents across the different cottages?
- 2I noticed the staffing rating is currently a 3 out of 5; could you tell me about your current staffing levels and how you ensure consistent, high-quality attention for each resident?
- 3What protocols do you have in place to ensure clear, proactive communication between the nursing staff and family members regarding a resident's daily health status?
- 4Given the emphasis on rehabilitation therapy here, how do you coordinate care between the therapy team and the cottage staff to ensure a smooth recovery process?
- 5How does your leadership team handle feedback or concerns from families to ensure that staff interactions remain professional and supportive?
- 6In the event of a medical emergency, what is the specific process for stabilizing a resident and notifying their family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“My step-dad admitted unable to walk, was extremely weak, and he is truly a success story because less than a month later, he had gained weight, strength, and walked out without assistance and is Thriving at home!”
“I have nothing but good to say about all the treatment that I received there. Everybody was extremely thoughtful and kind and knowledgeable about their jobs.”
“Nurse Trainor was in a very bad mood. Ignoring people, not communicating with anyone. Other nurses mocking patients for yelling "help me".”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Green House Cottages has recurring issues across multiple care areas, with 25 deficiencies found in three surveys. Fire safety and dietary services show the most persistent problems, with deficiencies appearing in all three inspections. Issues with accident prevention and daily care assistance also recur frequently. While all deficiencies have correction plans, the pattern of repeated violations in key areas suggests ongoing challenges with maintaining consistent standards.
Dec 20, 2024Routine4
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 21, 2023Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 23, 2022Routine14
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Dec 21, 2023
$8,193
Ownership & Operations
Who Operates This Facility
The Green House Cottages of Walnut Ridge
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 2 of 35 (Best)
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Alexark1 LLC
Owner (parent company) · Organization
Jej Assets Lp
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit walnutridgenursing.com
Medicare data downloads
Original nursing home datasets
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