The Green House Cottages of Southern Hills
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 13 Google reviews
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What this means for your family
While the facility is physically beautiful and adheres to a well-regarded care philosophy, the recurring reports of patient falls due to inadequate staffing are a significant red flag. Before choosing this facility, we strongly recommend asking for their specific protocols regarding patient transfers and night-shift supervision to ensure your loved one's safety.
Google Reviews
Google Reviews
13 reviews on Google“The Green House Cottages of Southern Hills receives polarized feedback, with some visitors praising the facility's aesthetic and philosophy, while family members of former patients report serious safety concerns. Multiple reviewers have documented incidents involving falls, inadequate staffing during transfers, and unprofessional behavior by night-shift personnel.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facilities
- Adherence to Green House/Eden Project philosophies
- Welcoming atmosphere for visitors
Concerns
- Inadequate staffing leading to patient falls during transfers (mentioned by 2 reviewers)
- Unprofessional night-shift staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We love how beautiful and well-maintained the cottages look; how does the Eden Project philosophy specifically shape the daily atmosphere for the residents here?
- 2Since we want to ensure our loved one is safe during movement, what specific protocols do your caregivers follow to prevent falls during transfers?
- 3What is the process for communicating updates to family members, especially regarding changes in a resident's daily care or medication needs?
- 4How is the nursing team structured during the overnight hours to ensure consistent, professional care and responsiveness to resident needs?
- 5Could you walk us through how medication management is handled and how you ensure accuracy between shifts?
- 6What kind of daily activities or social opportunities are available to help residents stay engaged with one another in the cottage setting?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother fell while a patient here, and the registered nurse practitioner over her care refused to allow her for x-rays leaving her in extreme pain.”
“she was dropped by the care giver 1 nurse instead of 2 while walking back to her bed ,that caused the leg that did not have surgery swell twice the size of leg that just had a hip replacement.”
“I had the pleasure of visiting this facility in February. As I walked into one of the beautiful houses, I was treated like a valued guest by the staff. Many paused to greet me and share their connection to Green House cottages with obvious pride.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated safety hazards, with families filing complaints three times about accident prevention failures that continue to recur across surveys. The main problem areas are safety supervision, medication management, and food service quality. While the facility has provided correction dates for all deficiencies, the persistence of safety issues despite previous corrections raises questions about lasting improvements.
Aug 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 30, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Apr 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 13, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 4, 2023Routine3
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Apr 30, 2024
$39,621
Fine
Jul 13, 2023
$8,193
Ownership & Operations
Who Operates This Facility
The Green House Cottages of Southern Hills
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 22 of 35
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Alexark1 LLC
Owner (parent company) · Organization
Jej Assets Lp
Owner (parent company) · Organization
Jej Management, LLC
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit cottagesofsouthernhills.com
Medicare data downloads
Original nursing home datasets
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