Nursing HomeMedicaid Medicare 5-star

The Green House Cottages of Northwest Arkansas

Strong Medicare quality ratings; public reviewers often praise warm, home-like environment. Still worth an in-person visit.

1303 Ne Legacy Parkway, Bentonville, AR 72712|72 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.4/5

based on 5 Google reviews

(479) 271-2387 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

1 Medicare penalty on record

1 finding in latest survey

Source: Medicare data

What this means for your family

The Green House Cottages of Northwest Arkansas has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: warm, home-like environment and spacious resident rooms. Review the component ratings and current source records before deciding.

Google Reviews

7 public Google reviews available

The Green House Cottages of Northwest Arkansas receives highly polarized feedback, with some families praising the home-like environment and dedicated staff, while others express deep concern regarding neglect and premature discharge practices. Critics report issues with cleanliness, lack of medical attention, and aggressive billing or discharge tactics, whereas supporters highlight the compassionate care and spacious, comfortable facilities.

Quality Themes

Tap a score for details

Strengths

Warm, home-like environment
Spacious resident rooms
Compassionate and dedicated staff members

Concerns

Concerns regarding premature discharge or lack of therapy progress (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 7 analyzed

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given the home-like design of the Green House Cottages, how do you balance the autonomy of the residents with the need for consistent medical oversight and therapy progress?
2I noticed some families have expressed concerns regarding the discharge planning process; could you walk us through how you determine when a resident is ready to transition out of your care?
3With your 5-star staffing rating, how do you ensure that communication remains proactive and transparent with family members throughout a resident's stay?
4Could you describe the daily routine and social opportunities available to residents to ensure they feel engaged and part of a community?
5How do you maintain your high standards for cleanliness and facility upkeep, and what is your process for addressing any maintenance concerns that might arise?
6In the event of a medical emergency, what is your specific protocol for coordinating care and keeping family members informed in real-time?

Personalized based on this facility's data

Key Review Excerpts

“The staff went above and beyond. The physical therapists are always busy with someone. They have a huge kitchen and plenty of room for the residents to get together.”

Long-term resident's family · 2026★★★★★

“Every single staff member is amazing at what they do — kind, compassionate, and incredibly dedicated. They treat my son with such respect and patience, and it gives me so much peace knowing he is in the best hands possible.”

Long-term resident's family · 2025★★★★★

“They are sending her home when she is no way ready to come home. They said that she has plateaued with her therapy but yet they are setting up in home therapy. I don't get it.”

Long-term resident's family · 2025★☆☆☆☆

Source: 7 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.85hrs

Registered nurses for medical care

Total Nursing

5.22hrs

All nurses + aides combined

Staff Turnover

46%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility5.4%

Better than Avg

Here

5.4%

14.1%

10.1%

Benton

17.4%

Residents with depression symptoms

↓ Lower is better

This Facility3.6%

Mixed vs Avgs

Here

3.6%

12.8%

1.4%

Benton

2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility21.8%

Worse than Avg

Here

21.8%

19.0%

13.5%

Benton

17.2%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

96.1%

Benton

93.9%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

93.5%

95.1%

Benton

95.4%

Residents on antipsychotic medication

↓ Lower is better

This Facility9.9%

Better than Avg

Here

9.9%

15.4%

10.9%

Benton

10.2%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.1%

Better than Avg

Here

91.1%

82.0%

Benton

87.4%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility85.7%

Better than Avg

Here

85.7%

79.8%

77.7%

Benton

80.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.3%

Benton

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

9findings in history

1penalty

Latest survey: 1 · well below AR avg (4.3)

$705 in fines

The Green House Cottages shows 9 deficiencies across 2 surveys with all issues corrected by the provider. The most frequent problems involved nutrition and dietary services, appearing in both surveys, along with infection control and emergency preparedness issues. While the facility has faced recurring challenges with food safety and preparation, the corrections suggest management is responsive to addressing identified problems promptly.

Sep 25, 2025Routine1 finding

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

May 24, 2024Routine8 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Oct 17, 2023

$705

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Green House Cottages of Northwest Arkansas

Organization Type

for profit

Chain Affiliation

Chain Name

Southern Administrative Services

Chain Size

35 facilities nationwide

Chain avg rating: 3.6/5 · Rank 1 of 35 (Highest rating)

Ownership & Management

Owners

4p2t1 Ops Holding Lp

Owner · Organization

100%

Jej Assets Lp

Owner (parent company) · Organization

Ponthie, Sharlot

Owner (parent company)

Key personnel

Kinyon, AmandaW-2 Managing EmployeeAlexark1 LLCManagerPonthie, JohnGeneral Partnership Interest

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(479) 271-2387

nwaghc.com

1303 Ne Legacy Parkway

Bentonville, AR 72712

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

5 reviews from families & visitors

Official Website

Visit nwaghc.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.