The Green House Cottages of Northwest Arkansas
Strong Medicare quality ratings; families often praise warm, home-like environment. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
While some families report a warm, home-like experience, there are serious allegations regarding neglect and discharge practices. We strongly recommend that you visit unannounced during off-hours and ask for a clear, written explanation of their discharge criteria to ensure your loved one's medical needs will be met.
Google Reviews
Google Reviews
5 reviews on Google“The Green House Cottages of Northwest Arkansas receives highly polarized feedback, with some families praising the home-like environment and dedicated staff, while others express deep concern regarding neglect and premature discharge practices. Critics report issues with cleanliness, lack of medical attention, and aggressive billing or discharge tactics, whereas supporters highlight the compassionate care and spacious, comfortable facilities.”
Quality Themes
Tap a score for detailsStrengths
- Warm, home-like environment
- Spacious resident rooms
- Compassionate and dedicated staff members
Concerns
- Concerns regarding premature discharge or lack of therapy progress (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the home-like design of the Green House Cottages, how do you balance the autonomy of the residents with the need for consistent medical oversight and therapy progress?
- 2I noticed some families have expressed concerns regarding the discharge planning process; could you walk us through how you determine when a resident is ready to transition out of your care?
- 3With your 5-star staffing rating, how do you ensure that communication remains proactive and transparent with family members throughout a resident's stay?
- 4Could you describe the daily routine and social opportunities available to residents to ensure they feel engaged and part of a community?
- 5How do you maintain your high standards for cleanliness and facility upkeep, and what is your process for addressing any maintenance concerns that might arise?
- 6In the event of a medical emergency, what is your specific protocol for coordinating care and keeping family members informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The staff went above and beyond. The physical therapists are always busy with someone. They have a huge kitchen and plenty of room for the residents to get together.”
“Every single staff member is amazing at what they do — kind, compassionate, and incredibly dedicated. They treat my son with such respect and patience, and it gives me so much peace knowing he is in the best hands possible.”
“They are sending her home when she is no way ready to come home. They said that she has plateaued with her therapy but yet they are setting up in home therapy. I don't get it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Green House Cottages shows 9 deficiencies across 2 surveys with all issues corrected by the provider. The most frequent problems involved nutrition and dietary services, appearing in both surveys, along with infection control and emergency preparedness issues. While the facility has faced recurring challenges with food safety and preparation, the corrections suggest management is responsive to addressing identified problems promptly.
Sep 25, 2025Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 24, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Oct 17, 2023
$705
Ownership & Operations
Who Operates This Facility
The Green House Cottages of Northwest Arkansas
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 11 of 35 (Best)
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Jej Assets Lp
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit nwaghc.com
Medicare data downloads
Original nursing home datasets
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