The Estates at Rush City LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 61 Google reviews
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What this means for your family
While some families report exceptional care and a loving environment for memory care, recent reviews indicate a troubling trend of staffing shortages and safety concerns. If you choose this facility, you should specifically monitor the consistency of physical therapy and ask about the protocol for preventing patient falls during night shifts.
Google Reviews
Google Reviews
61 reviews on Google“Families should approach this facility with caution due to serious reports of neglect, including patient falls and inadequate physical therapy. While some long-term residents have thrived under the care of a compassionate staff, recent reviews highlight significant concerns regarding staffing shortages and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Engaging activities and cognitive programs
- Welcoming, home-like atmosphere for some residents
Concerns
- Inadequate staffing levels and high turnover (mentioned by 4 reviewers)
- Facility maintenance and outdated rooms (mentioned by 3 reviewers)
- Inconsistent physical therapy delivery (mentioned by 2 reviewers)
- Patient safety issues including falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassionate nursing staff here; how do you ensure that same level of care is consistent across all shifts?
- 2Could you tell us more about the daily activities and cognitive programs available to keep residents engaged?
- 3What steps are being taken to ensure the dining experience and meal quality are meeting the needs of all residents?
- 4How does the facility manage maintenance and room updates to keep the environment feeling fresh and comfortable?
- 5What is your protocol for responding to medical emergencies or sudden changes in a resident's health during the night?
- 6How do you prioritize resident safety and fall prevention within the facility?
Personalized based on this facility's data
Key Review Excerpts
“She has been taken care of loved on adorned treated with respect. Well taken care of. Very engaged tons of activities. Tons of cognitive things to do.”
“We knew he was well taken care of and told us on many occasions that he like the staff very much. We could not have asked for him to be placed in a more suitable place for his memory loss needs.”
“She was told she would receive physical therapy twice a day, but that did not happen. Therapy was minimal and not consistent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with pressure sores (bedsores)
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints that triggered deficiencies at this facility, with recurring problems in accident prevention, resident care planning, and treatment quality. The facility has faced 23 deficiencies across 5 surveys, with several recent issues from January 2026 showing no correction plans for critical areas including accident hazards, medication management, and infection control. While some earlier deficiencies were corrected, the pattern of complaints and unresolved safety concerns warrants careful consideration before visiting.
Jan 29, 2026Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 29, 2026Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 5, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Dec 5, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 6, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
The Estates at Rush City LLC
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 12 of 45
Ownership & Management
Owners
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Arem, Jeffrey
Owner
Stern, William
Owner
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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