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Nursing HomeMedicaid Investigative

The Estates at Excelsior LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

515 Division Street, Excelsior, MN 5533145 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 30 Google reviews

5
4
3
2
1
The Estates at Excelsior LLC Nursing Home in Excelsior, MN — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (22 vs median 6.5)

Bottom 25% in MN · Meets national RN staffing standard · Worst in MONARCH HEALTHCARE MANAGEMENT chain · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

While the facility's therapy team receives praise for helping residents regain function, the recurring reports of hygiene issues and neglect are serious red flags. If you consider this facility, conduct an unannounced visit during a weekend or evening to observe staffing levels and cleanliness firsthand, and ask specifically how they ensure residents are kept clean and comfortable.

Google Reviews

Google Reviews

30 reviews on Google
The Estates at Excelsior receives highly polarized feedback, with some families praising the therapy team and individual staff members, while others report severe neglect and poor communication. Recurring complaints highlight significant concerns regarding hygiene, staff responsiveness, and the quality of medical care provided to vulnerable residents. Families considering this facility should be aware of the stark contrast between positive experiences and reports of substandard living conditions.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean2.0Activities8.0Meds2.0Memory5.0Comms3.0Value2.0

Strengths

  • Effective rehabilitation and speech therapy
  • Some dedicated and compassionate individual staff members
  • Engaging activities for residents
  • Friendly and helpful administrative leadership

Concerns

  • Poor hygiene and lack of basic resident care (e.g., soiled bedding, grooming issues) (mentioned by 4 reviewers)
  • Understaffing leading to delayed or neglected care (mentioned by 4 reviewers)
  • Rude or dismissive behavior from nursing staff (mentioned by 4 reviewers)
  • Poor communication with family members regarding medical status or transfers (mentioned by 3 reviewers)
  • Missing or uninventoried personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(2)'21(3)'23(2)'25(6)'26(2)

Distribution · 31 analyzed

5
16
4
2
3
3
2
2
1
8

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent focus on enhancing resident care standards, what specific protocols have been implemented to ensure consistent daily hygiene and grooming for all residents?
  • 2I noticed the facility has a strong rehabilitation and speech therapy program; how do you ensure that the nursing staff coordinates effectively with the therapy team to support a resident's daily progress?
  • 3Communication is very important to our family; could you walk us through your standard process for updating families on a resident's medical status or any changes in their care plan?
  • 4With the current staffing levels, what systems are in place to ensure that residents receive timely assistance when they press their call lights or need help with daily tasks?
  • 5We appreciate that leadership is active in responding to feedback; how do you translate that administrative engagement into day-to-day improvements for the residents on the floor?
  • 6To help us understand the daily environment, could you describe how the activity schedule is tailored to keep residents engaged and how staff assist those who may need extra encouragement to participate?

Personalized based on this facility's data


Key Review Excerpts

The therapy staff are excellent along with the housekeepers. It's more than just a nursing home, it's a place where residents are truly cared for and supported

Memory care family member · 2024★★★★★

On 2 different occasions she has been laying in a bed full of urine.. The place filthy dirty. I have spoke to the nurses who have been Extremely rude and will turn there back to you like you not even around.

Long-term resident's family · 2022☆☆☆☆

She always said they treated her badly, didn’t come in to check on her. Wouldn’t give her daily medication if they didn’t have enough staff.

Rehab patient's family · 2025☆☆☆☆
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.43hrs
OK
Registered nurses for medical care
Total Nursing
3.61hrs
88%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

6

measures

Mixed Results

7

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
15.3%
MN
21.4%
Hennepin
18.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.8%
Worse than Avg
Here
13.8%
US
12.1%
MN
4.3%
Hennepin
5.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.1%
Mixed vs Avgs
Here
19.1%
US
19.5%
MN
12.5%
Hennepin
12.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.9%
Worse than Avg
Here
20.9%
US
14.4%
MN
18.6%
Hennepin
16.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MN
96.1%
Hennepin
94.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.9%
Mixed vs Avgs
Here
19.9%
US
19.4%
MN
24.5%
Hennepin
20.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility65.6%
Worse than Avg
Here
65.6%
US
79.7%
MN
82.7%
Hennepin
80.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility7.6%
Worse than Avg
Here
7.6%
US
1.6%
MN
1.8%
Hennepin
2.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.8%
Mixed vs Avgs
Here
83.8%
US
81.8%
MN
88.3%
Hennepin
86.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
Well above state avg (8.0)
15 complaint-triggered

Families filed multiple complaints triggering 14 deficiencies, including serious issues like abuse protection failures and inadequate reporting of incidents to authorities. The facility struggles most with resident rights, infection control, and nutrition/dietary services, with these problems persisting across multiple years despite correction plans. While all deficiencies show correction dates, the recurring pattern of similar issues suggests ongoing challenges with fundamental care standards.

Nov 26, 2025Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 16, 2025Routine
20
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jun 16, 2025Complaint
2
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Jan 29, 2025Complaint
2
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 7, 2024Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 16, 2024Routine
7
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Estates at Excelsior LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Monarch Healthcare Management

Chain Size

45 facilities nationwide

Chain avg rating: 2.3/5 · Rank 45 of 45 (Worst)

Ownership & Management

Owners

Nij LLC

Owner · Organization

7%

Spartan Healthcare LLC

Owner · Organization

30%

Yazoma Holdings, LLC

Owner · Organization

30%

Stern, William

Owner

20%

Halpert, Marc

Owner (parent company)

30%

Jaffa, Noam

Owner (parent company)

7%

Legum, Joshua

Owner (parent company)

30%

Key personnel

Legum, JoshuaW-2 Managing EmployeeHalpert, MarcOfficer / DirectorLegum, JoshuaOfficer / DirectorStern, WilliamOfficer / DirectorMonarch Healthcare Operating IV LLCManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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