The Estates at Excelsior LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (22 vs median 6.5)
Bottom 25% in MN · Meets national RN staffing standard · Worst in MONARCH HEALTHCARE MANAGEMENT chain · No penalties on record · Abuse citation
What this means for your family
While the facility's therapy team receives praise for helping residents regain function, the recurring reports of hygiene issues and neglect are serious red flags. If you consider this facility, conduct an unannounced visit during a weekend or evening to observe staffing levels and cleanliness firsthand, and ask specifically how they ensure residents are kept clean and comfortable.
Google Reviews
Google Reviews
30 reviews on Google“The Estates at Excelsior receives highly polarized feedback, with some families praising the therapy team and individual staff members, while others report severe neglect and poor communication. Recurring complaints highlight significant concerns regarding hygiene, staff responsiveness, and the quality of medical care provided to vulnerable residents. Families considering this facility should be aware of the stark contrast between positive experiences and reports of substandard living conditions.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and speech therapy
- Some dedicated and compassionate individual staff members
- Engaging activities for residents
- Friendly and helpful administrative leadership
Concerns
- Poor hygiene and lack of basic resident care (e.g., soiled bedding, grooming issues) (mentioned by 4 reviewers)
- Understaffing leading to delayed or neglected care (mentioned by 4 reviewers)
- Rude or dismissive behavior from nursing staff (mentioned by 4 reviewers)
- Poor communication with family members regarding medical status or transfers (mentioned by 3 reviewers)
- Missing or uninventoried personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on enhancing resident care standards, what specific protocols have been implemented to ensure consistent daily hygiene and grooming for all residents?
- 2I noticed the facility has a strong rehabilitation and speech therapy program; how do you ensure that the nursing staff coordinates effectively with the therapy team to support a resident's daily progress?
- 3Communication is very important to our family; could you walk us through your standard process for updating families on a resident's medical status or any changes in their care plan?
- 4With the current staffing levels, what systems are in place to ensure that residents receive timely assistance when they press their call lights or need help with daily tasks?
- 5We appreciate that leadership is active in responding to feedback; how do you translate that administrative engagement into day-to-day improvements for the residents on the floor?
- 6To help us understand the daily environment, could you describe how the activity schedule is tailored to keep residents engaged and how staff assist those who may need extra encouragement to participate?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff are excellent along with the housekeepers. It's more than just a nursing home, it's a place where residents are truly cared for and supported”
“On 2 different occasions she has been laying in a bed full of urine.. The place filthy dirty. I have spoke to the nurses who have been Extremely rude and will turn there back to you like you not even around.”
“She always said they treated her badly, didn’t come in to check on her. Wouldn’t give her daily medication if they didn’t have enough staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
6
measures
7
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering 14 deficiencies, including serious issues like abuse protection failures and inadequate reporting of incidents to authorities. The facility struggles most with resident rights, infection control, and nutrition/dietary services, with these problems persisting across multiple years despite correction plans. While all deficiencies show correction dates, the recurring pattern of similar issues suggests ongoing challenges with fundamental care standards.
Nov 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 16, 2025Routine20
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jun 16, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Jan 29, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 7, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 16, 2024Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
The Estates at Excelsior LLC
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 45 of 45 (Worst)
Ownership & Management
Owners
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Stern, William
Owner
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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